I had bought flight tickets on Turkish Airlines. I chose en option and paid extra to ha...

GetHuman-matsolaf's customer service issue with Turkish Airlines from October 2020

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Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
The issue in GetHuman-matsolaf's own words
I had bought flight tickets on Turkish Airlines. I chose en option and paid extra to have tickets refundable in case I needed to cancel. *-* weeks before departure they send a message the flight was cancelled. I had different options reschedule or refund, done over telephone customer service. We rescheduled. *-* weeks before also this flight was cancelled. Now I talked to customer service again and chose full refund. To get the money I they could not help me, instead I was to visit a physical customer center. After some search and emailing I got an address. It is at the local airport Turkish Airline customer desk. However they are mostly closed and only opens for * hours before a flight. Also they do not respond despite several attempts emailing them. They have no telephone number.. Before going I would like to know if they are open. **For ticket number, booking reference etc please drop me an email. **I am located in Gothenburg, Sweden.

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Turkish Airlines

Customer service issue
Reported by GetHuman-matsolaf
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 1916 others
0 customers following this

Timeline

GetHuman-matsolaf started working on this issue
Oct 2nd, 2020 6:31am
GetHuman-matsolaf indicated the issue is not fixed yet.
Oct 3rd, 2020 6:55am