Very long story cut short..I have been seding them feedback and calling to no avail of...

GetHuman3774720's Complaint issue with Turkish Airlines from October 2019

Help with my Turkish Airlines issue
Before contacting them, items GetHuman3774720 may need:
Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3774720's own words
Very long story cut short..I have been seding them feedback and calling to no avail of our issue for * weeks.**My wife won * tickets in november last year to Cappadocia with Turkish airlines while we were expecting a baby the following month. We explained the situation and they said we would not have an issue to add our infant to our ticket after.**Here I am after all this getting information now that this is not possible and we need to buy an extra ghost seat to add our infant because there system is not letting them add the infant to our tickets since they were Won and not purchased. They are asking us to buy a ***euro ticket under another passager name (which will not be traveling) and add the infant in that manner. I find this ridiculose from such a big company. My wife is still breasfeading and we cannot leave our infant in Malta.**Hope you guys can help me because im out of ideas.

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Turkish Airlines

Complaint issue
Reported by GetHuman3774720
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4523 others
0 customers following this

Timeline

GetHuman3774720 started working on this issue
Oct 16th, 2019 11:32am
GetHuman3774720 indicated the issue is not fixed yet.
Oct 16th, 2019 5:18pm
GetHuman3774720 shared this issue with others over email
Oct 16th, 2019 5:18pm
GetHuman3774720 indicated the issue is not fixed yet.
Oct 16th, 2019 5:19pm
GetHuman3774720 indicated the issue is not fixed yet.
Oct 17th, 2019 3:52pm
GetHuman3774720 indicated the issue is not fixed yet.
Oct 19th, 2019 12:37pm