Good afternoon,* *My parents are planning to travel to Canada on June **. They hold a v...

GetHuman-arinaso's customer service issue with Turkish Airlines from June 2019

Help with my Turkish Airlines issue
First: share to improve GetHuman-arinaso's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-arinaso may need:
Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
The issue in GetHuman-arinaso's own words
Good afternoon,* *My parents are planning to travel to Canada on June **. They hold a valid Canadian visitor visa (multiple entry valid until ****). * *They are planning to stay for a few days in Istanbul, Turkey (my dad has Turkish visa and lives in Istanbul) and fly from there transiting via Genova Switzerland . They do not intend to leave the airport’s transit section. * *I have been looking at some online resources and Switzerland embassy as well and notice that Iranian nationals do require a transit visa unless they hold a valid visa from some designated countries (including Canada). and have layover in Genova * hours and ** mints that should be less than * hours and only * stop in Schengen countries. and they fly directly from Istanbul to Genova, there is no connection from Tehran to Istanbul. there is only * stop in Switzerland. *this is embassy website** *https:**www.sem.admin.ch*content*dam*data*sem*rechtsgrundlagen*weisungen*visa*bfm*bfm-anh**-liste*-e.pdf * *Can you please advise they are allowed to fly or not and if they require a transit visa or not. If yes, what is the procedure and how long it would take as they are traveled in less than a month.* *Thank you for your assistance.

GetHuman-arinaso did not yet indicate what Turkish Airlines should do to make this right.

How GetHuman-arinaso fixed the problem

We are waiting for GetHuman-arinaso to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Turkish Airlines customer problems.
How Do I Cancel or Change My Flight on Turkish Airlines?How Do I Give Feedback About My Experience to Turkish Airlines?
Do you have a customer issue as well?
We can help you get Turkish Airlines's attention and get better help faster. Tap below to get started.
Having Turkish Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Turkish Airlines

Customer service issue
Reported by GetHuman-arinaso
Jun 5th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 3038 others
0 customers following this

Timeline

GetHuman-arinaso started working on this issue
Jun 5th, 2019 7:04pm
GetHuman-arinaso confirmed the issue is fixed. Hooray!
Jun 5th, 2019 7:25pm
GetHuman-arinaso indicated the issue is not fixed yet.
Jun 5th, 2019 7:25pm
GetHuman-arinaso indicated the issue is not fixed yet.
Jun 6th, 2019 12:58am
GetHuman-arinaso indicated the issue is not fixed yet.
Jun 6th, 2019 3:38pm
GetHuman-arinaso indicated the issue is not fixed yet.
Jun 6th, 2019 3:38pm