Before contacting them, items GetHuman-loaydall may need:
Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman-loaydall's own words
Dear Sir * Madam,**Thank you for your support to book the new ticket after I tried many times to do so. My flight ***** was on *th of Dec **** and it was cancelled by you due to an unknown issue in the airplane. Unfortunately, I'm in a very bad situation as I waited with my family in Riyadh airport for more than ** hours without get alternative flight to Montreal and they didn't give a hotel.*After that I forced to reschedule my trip to Toronto instead of Montreal.*So, I'm requesting you to compensate me based on your policy with the following:***Hotel in Montreal (I have cancelled it but it’s non-refundable for * days only) enclose below the invoice.*Transportation to come back to Montreal.*Compensation for the delay.*I look forward to your positive answer please.**Ahmad Alayoubi**************
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