I booked a ticket for Mrs.Maram Youssef Ahmed ( My Wife) to come visit me in Saint Geor...

GetHuman1036321's customer service issue with Turkish Airlines from August 2018

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The issue in GetHuman1036321's own words
I booked a ticket for Mrs.Maram Youssef Ahmed ( My Wife) to come visit me in Saint George-Grenada ( Caribbean sea).*On the flight date, she arrived to Turkish airline booth at Cairo international airport and she got her * boarding passes from Cairo to Istanbul and from Istanbul to Frankfurt.*When she arrived to Istanbul and about to take the plane to Frankfurt, they stopped her saying that she needs to have a transit visa to connect flights in Frankfurt and refused to get her on the plane, Which is not true as per Frankfurt airport rules and regulations and the German embassy (Attached Documents that proofs no transit visa needed for Egyptian residences).*Also I went the same route through Frankfurt without transit visa.*I can’t believe until now that a Turkish airline employee can prevent a passenger from catching his flight while he has his boarding pass ( As per attached ), Regardless the nonsense talks and rudeness that was about to cause a heart attack to young lady(my wife) and already caused panic to her.( You can refer to security cameras ).*After that my wife accepted their un-justified actions at Istanbul airport and asked them to change her flight to go back to Cairo, They refused and said she has to buy a new ticket !!!**She bought the new ticket for about *** US to save herself from Turkish airlines employees !! (Attached is the payment receipt).***I want a full refund to all my tickets.*****US

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Turkish Airlines

Customer service issue
Reported by GetHuman1036321
Aug 25th, 2018 - 3 years ago
Seen by 5 customers so far
Similar issue to 230 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth


GetHuman1036321 started working on this issue
Aug 25th, 2018 7:56pm
GetHuman1036321 indicated the issue is not fixed yet.
Aug 29th, 2018 12:35pm