I booked a ticket for Mrs.Maram Youssef Ahmed ( My Wife) to come visit me in Saint Geor...
GetHuman1036321's customer service issue with Turkish Airlines from August 2018
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I booked a ticket for Mrs.Maram Youssef Ahmed ( My Wife) to come visit me in Saint George-Grenada ( Caribbean sea).*On the flight date, she arrived to Turkish airline booth at Cairo international airport and she got her * boarding passes from Cairo to Istanbul and from Istanbul to Frankfurt.*When she arrived to Istanbul and about to take the plane to Frankfurt, they stopped her saying that she needs to have a transit visa to connect flights in Frankfurt and refused to get her on the plane, Which is not true as per Frankfurt airport rules and regulations and the German embassy (Attached Documents that proofs no transit visa needed for Egyptian residences).*Also I went the same route through Frankfurt without transit visa.*I can’t believe until now that a Turkish airline employee can prevent a passenger from catching his flight while he has his boarding pass ( As per attached ), Regardless the nonsense talks and rudeness that was about to cause a heart attack to young lady(my wife) and already caused panic to her.( You can refer to security cameras ).*After that my wife accepted their un-justified actions at Istanbul airport and asked them to change her flight to go back to Cairo, They refused and said she has to buy a new ticket !!!**She bought the new ticket for about *** US to save herself from Turkish airlines employees !! (Attached is the payment receipt).***I want a full refund to all my tickets.*****US
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