I called about * times prior to our flight to ensure that everything was in order with...
GetHuman710621's customer service issue with Turkish Airlines from May 2018
Help with my Turkish Airlines issue
The issue in GetHuman710621's own words
I called about * times prior to our flight to ensure that everything was in order with a bassinet, vegan meal, and baby food. The last time I called I was told about an extra charge for the bassinet and it being no longer available for my departing flight but guaranteed that the meals were noted yet when I am to get my food there is nothing there about a vegan meal just the baby food. The stewardess even got out info because she said she wanted to make a note of it. Fine, I survived. Yet, due to almost two hour delay, we arrive in istanbul to where we had a connecting flight to Rome. Upon arriving we were told to wait for all the passengers going to Rome with an employee of Turkish airlines. Well we were taken through the airport running for over ** mins with a baby , stroller,base,car seat ,and all our bags to find out that only half our group got on the shuttle bus and the other half were left behind to wait another * hours. Mind you, This is an extra * hours total with a one year old. Then we arrive in Rome past midnight and are unable to get the car we rented since they closed at midnight. So the following morning we were told that our reservation was cancelled and we lost all our money on it and had to pay yet again another *** euro. And here I am trying to contact your company in Italy with the numbers on the website and keep getting hung up on I would appreciate an number to call in which I could speak to someone with the Italian area code. I am very upset and to say disappointed and dissatisfied is leaving plenty to say. Please have someone contact me as soon as possible. Thank you. *Leilani Iasalvatore
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