E-filed on March *, return accepted March *, I did this also as I had learned was the f...

GetHuman-acexuall's customer service issue with TurboTax from March 2021

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The issue in GetHuman-acexuall's own words
E-filed on March *, return accepted March *, I did this also as I had learned was the fastest and most efficient way to update my address with the IRS, and to file for the Recovery Rebate for the *nd stimulus payment of $***.**, I never received because that payment was sent to the old address on file with the IRS. It's been like ** days since my refund was accepted and I just discovered that on March **, * days away, they are also going to send the *rd stimulus payment to that old address! I used to receive my mail at the last address (a mailing address only), it was a service for local residents for many years that they stopped offering to all recipients back in Aug. ****. Since this is not a residence the USPS cannot and will not forward mail, or allow a change of address. So, unless the IRS sees the info updated on my tax return, the *rd stimulus, I won't be receiving that one too! I'm confused and feel helpless. Can u help? Can someone get thru to the IRS on my behalf? What can I do? What happens if I miss out on the *rd payment?

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Customer service issue
Reported by GetHuman-acexuall
Mar 24th, 2021 - 2 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 21722 others
0 customers following this


GetHuman-acexuall started working on this issue
Mar 24th, 2021 8:10pm