I upgraded to Turbo Tax Self Employment so I could get answers to some questions. The f...

GetHuman5875018's customer service issue with TurboTax from March 2021

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The issue in GetHuman5875018's own words
I upgraded to Turbo Tax Self Employment so I could get answers to some questions. The first person I spoke with had no idea what I was inquiring about. She put me on hold then came back and gave a brief, unhelpful remark, then disconnected abruptly.**Then I tried talking to a CPA. He understood my question. Then, I asked how I could see forms on the mobile device app. I figured out he was looking at Turbo Tax on line which is different than the app. I brought up the on line account but it was for free filing from the IRS site which I had tried first. No matter what I did, I couldn’t bring up any other Turbo Tax on line. The CPA said I should reboot then he, too, abruptly disconnected. I knew that rebooting was not the answer to accessing my return on line, but I did it anyway and it achieved nothing.**I wouldn’t complain if both customer service reps had not addressed issues they could not help with by disconnecting. I will be in touch to demand a refund for the upgrade. By the way, I have been doing my taxes with Turbo Tax since the early ****’s, that is every year since then.

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Customer service issue
Reported by GetHuman5875018
Mar 22nd, 2021 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 24051 others
0 customers following this


GetHuman5875018 started working on this issue
Mar 22nd, 2021 6:57pm