I no longer have access to my phone number because i switched providers & received a ne...

GetHuman5835343's Account access issue with TurboTax from March 2021

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Before contacting them, items GetHuman5835343 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman5835343's own words
I no longer have access to my phone number because i switched providers & received a new phone number. whenever i try to login to turbotax it ask to verify my number (which i no longer have access to) or my (old) email (which i can’t access bc i cant verify my number). therefor i can not get into my account and retrieve last year taxes. this is causing a big problem for me and filing for this year. can yall help?

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Account access issue
Reported by GetHuman5835343
Mar 12th, 2021 - 5 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 20045 others
0 customers following this


GetHuman5835343 started working on this issue
Mar 12th 4:27pm