I no longer have access to my phone number because i switched providers & received a ne...

GetHuman5835343's Account access issue with TurboTax from March 2021

Help with my TurboTax issue
First: share to improve GetHuman5835343's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5835343 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman5835343's own words
I no longer have access to my phone number because i switched providers & received a new phone number. whenever i try to login to turbotax it ask to verify my number (which i no longer have access to) or my (old) email (which i can’t access bc i cant verify my number). therefor i can not get into my account and retrieve last year taxes. this is causing a big problem for me and filing for this year. can yall help?

GetHuman5835343 did not yet indicate what TurboTax should do to make this right.

How GetHuman5835343 fixed the problem

We are waiting for GetHuman5835343 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common TurboTax customer problems.
How Do I File My Taxes with Turbotax?Will My Stimulus Check Be Put on My Turbo Tax Card?How Do I Find My Checking Account and Routing Number with Turbotax?
Do you have a customer issue as well?
We can help you get TurboTax's attention and get better help faster. Tap below to get started.
Having TurboTax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

TurboTax

Account access issue
Reported by GetHuman5835343
Mar 12th, 2021 - 5 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 20045 others
0 customers following this

Timeline

GetHuman5835343 started working on this issue
Mar 12th 4:27pm