I "purchased" the free version of TurboTax for $* on March ** and received a confirmati...

GetHuman3635575's Refund a Charge issue with Turbo Tax from July 2020

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The issue in GetHuman3635575's own words
I "purchased" the free version of TurboTax for $* on March ** and received a confirmation email and order number noting that my tax return would be free to file. Because of the IRS file date extension I have yet to actually submit my return. I went to submit it on July ** and the online version is trying to make me upgrade to deluxe and pay $*** when my filing should still be free (in reference to me starting it on March ** and getting that confirmation email). I want TurboTax to push my return through for free like it indicated in my confirmation email from March **.

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Turbo Tax

Refund a Charge issue
Reported by GetHuman3635575
Jul 15th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 20989 others
0 customers following this

Timeline

GetHuman3635575 started working on this issue
Jul 15th 12:20pm

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