loaded new turbotax standard in my laptop with a new Windows **. Unable to access my a...

GetHuman-robvon's Can't Access Account issue with Turbo Tax from March 2020

Help with my Turbo Tax issue
Top Tip from another customer
To recover your account, use your email address to reset your password (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-robvon's own words
loaded new turbotax standard in my laptop with a new Windows **. Unable to access my acct so I can start the **** tax return. Have been a customer for many years with same email address and password . Home phone number is ***-***-****.*Robert Kosloski

GetHuman-robvon did not yet indicate what Turbo Tax should do to make this right.

How GetHuman-robvon fixed the problem
Intuit Turbo Canada helped me download Java Script? software that was missing from my Windows **.*This enabled the information from the Turbo CD I purchased to be placed in a file that I could access.
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Turbo Tax

Can't Access Account issue
Reported by GetHuman-robvon
Mar 9th, 2020 - 10 months ago
Fixed
GetHuman-robvon shared how to fix
Seen by 19 customers so far
Similar issue to 7293 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman-robvon started working on this issue
Mar 9th, 2020 10:25pm
GetHuman-robvon indicated the issue is not fixed yet.
Mar 10th, 2020 1:43pm
GetHuman-robvon indicated the issue is not fixed yet.
Mar 10th, 2020 1:43pm
GetHuman-robvon indicated the issue is not fixed yet.
Mar 10th, 2020 1:44pm
GetHuman-robvon indicated the issue is not fixed yet.
Mar 10th, 2020 1:57pm
GetHuman-robvon confirmed the issue is fixed. Hooray!
Mar 13th, 2020 10:52pm

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