I'm ready to e-file my federal tax return, but when I get to the screen to confirm my r...

GetHuman-dkiarsis's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman-dkiarsis's own words
I'm ready to e-file my federal tax return, but when I get to the screen to confirm my routing information the program isn't accepting the ACH number that is present on my check which is the number the program signifies it's requesting. It seems to want my wire transfer number (I tried entering it and was able to proceed to the next screen, but I did not go further), but my bank is telling me that the transfer will be rejected if I use that number. Can you please assist with explaining why the program won't select the transfer number on my check?
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Turbo Tax

Customer service issue
Reported by GetHuman-dkiarsis
Mar 28th, 2019 - 22d ago
I have an issue with Turbo Tax too
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Seen by 6 customers so far
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GetHuman-dkiarsis started working on this issue
Mar 28th 3:00pm