Credit card payment page is frozen and won't let me go back or cancel

GetHuman-bkundert's customer service issue with Turbo Tax from February 2019

Help with my Turbo Tax issue
The issue in GetHuman-bkundert's own words
The problem: Credit card payment page is frozen and won't let me go back or cancel
GetHuman-bkundert did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
How GetHuman-bkundert fixed the problem
I did a hard shutdown of my computer and then opened Turbo back up. Then I just had the charge taken out of my refund and avoided the credit page. Only way I could solve it after an hour of trying the credit page.
Please help with my Turbo Tax issue
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Turbo Tax

Customer service issue
Reported by GetHuman-bkundert
Feb 17th, 2019 - 8 mons ago
I have an issue with Turbo Tax too
Fixed
GetHuman-bkundert shared how to fix
Seen by 32 customers so far
Similar issue to 33946 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-bkundert started working on this issue
Feb 17th 11:46pm
GetHuman-bkundert confirmed the issue is fixed. Hooray!
Feb 18th 11:11pm
GetHuman-bkundert confirmed the issue is fixed. Hooray!
Feb 18th 11:12pm