Hello my name is Austin Gibson. My last four of my ss is ****. My refund according to I...

GetHuman-julyfour's customer service issue with Turbo Tax from February 2019

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The issue in GetHuman-julyfour's own words
Hello my name is Austin Gibson. My last four of my ss is ****. My refund according to IRS tracking was said to have been delivered to my bank. My refund payment option chosen on turbotax was a pre-paid visa card. The tracking service also said the refund was issued on **********. I have not received the card and would like to know what i should do. Is it possible the refund was sent to the card but i just have not received the card yet? Please help.
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Turbo Tax

Customer service issue
Reported by GetHuman-julyfour
Feb 15th, 2019 - 8 mons ago
I have an issue with Turbo Tax too
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Seen by 3 customers so far
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Timeline
GetHuman-julyfour started working on this issue
Feb 15th 6:35pm