Hwy last year i files my taxes but never got them so this year im trying to get my refu...

GetHuman2214273's customer service issue with Turbo Tax from February 2019

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The issue in GetHuman2214273's own words
Hwy last year i files my taxes but never got them so this year im trying to get my refund from last year but somehow it wont let mw log in nor change my password , i no longer have access to the number that was put in system that phone was stolen so there is no way i can chamge my number to get the back up code , ive tired every option but just wont work is there a way you guys can change the password or change the back up number on my turbotax profile ive gilred my taxes for this year another way due to this but i would still very much enjoy if i could get my money from last year
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Turbo Tax

Customer service issue
Reported by GetHuman2214273
Feb 15th, 2019 - 8 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 3 customers so far
Similar issue to 32898 others
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GetHuman2214273 started working on this issue
Feb 15th 3:39pm
GetHuman2214273 shared this issue with others over email
Feb 15th 3:42pm