After completing my taxes with TurboTax, I was about to file. The refund amount total w...

GetHuman-ellenann's customer service issue with Turbo Tax from February 2019

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The issue in GetHuman-ellenann's own words
After completing my taxes with TurboTax, I was about to file. The refund amount total was Fed *** and state **, a total of ***. When I go to file, before the cost of the forms is deducted, it says it is only ***. Why? I am afraid to file using a credit card because it is not clear whether that amount includes the firm cost. Also, if I take my total and deduct the cost of using TurboTax it still comes out to more than ***, it should be $***. Is the extra the cost of e-filing? If so how do I pay for the forms and print them and send them? There doesn’t seem to be an option for that. Thank you
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Turbo Tax

Customer service issue
Reported by GetHuman-ellenann
Feb 6th, 2019 - 4 mons ago
I have an issue with Turbo Tax too
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Seen by 3 customers so far
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GetHuman-ellenann started working on this issue
Feb 6th 8:28pm