I have used Turbo Tax for my **** tax return. I checked direct deposit and wrote my Fir...

GetHuman1473752's customer service issue with Turbo Tax from November 2018

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The issue in GetHuman1473752's own words
I have used Turbo Tax for my **** tax return. I checked direct deposit and wrote my First Hawaiian Bank account number but I haven't received my tax refund. When I called IRS, they told me they've put my money into Green Dot Bank because I filed through Turbo Tax. Why is that? Why does Turbo Tax system works that way? If that's how it works, how come you made me write my First Hawaiian Bank Account number? And this Green Dot Bank says they don't have my account. I really want my tax refund from ****. Please give me a call.
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Turbo Tax

Customer service issue
Reported by GetHuman1473752
Nov 2nd, 2018 - a mon ago
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GetHuman1473752 started working on this issue
Nov 2nd 9:55pm