I am trying to reset my password but when it asks me to put old email and new email it...

GetHuman-enochmon's customer service issue with Turbo Tax from August 2018

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The issue in GetHuman-enochmon's own words
I am trying to reset my password but when it asks me to put old email and new email it won't let me. My email has not changed.
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Turbo Tax

Customer service issue
Reported by GetHuman-enochmon
Aug 21st, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
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GetHuman-enochmon started working on this issue
Aug 21st 9:47pm