I used Turbo Tax for my **** Taxes and have not received them. After contacting the IRS...

GetHuman973577's customer service issue with Turbo Tax from August 2018

7 views
 | 
11940 similar
 | 
0 following
Help with my Turbo Tax issue
First: share to improve GetHuman973577's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman973577's next move: talk to Turbo Tax when they open (we'll send a reminder).
Turbo Tax's call center is closed now. We will text or email GetHuman973577 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman973577 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman973577 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman973577's own words
I used Turbo Tax for my **** Taxes and have not received them. After contacting the IRS agent Liz ***********, I was instructed to contact you guys for help. apparently I reported a income twice and under my deceased husbands name by mistake. The reported income that I reported twice was a death disbursement in the amount of **,*** dollars with taxes withheld and then without realizing it reported again on my ****-R I had no idea that the **,*** was also added to that pension. My name is Marie P. Johnson and my refund amount was to be $****, I filed joint*married and my deceased husbands(Leonard C. Johnson) SS****-**-****, house (***)***-****, Thank you for your prompt response, Sincerely Marie P. Johnson
GetHuman973577 did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
How GetHuman973577 fixed the problem
We are waiting for GetHuman973577 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Turbo Tax email you?
This email address isn't valid
Follow this issue
See how GetHuman973577 fixes it.
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman973577
Aug 10th, 2018 - 2 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 7 customers so far
Similar issue to 11940 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman973577 started working on this issue
Aug 10th 1:00am