I need to know why my account was randomly charged over $***

GetHuman739837's customer service issue with Turbo Tax from June 2018

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Before contacting them, items GetHuman739837 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman739837's own words
The problem: I need to know why my account was randomly charged over $***
GetHuman739837 did not yet indicate what Turbo Tax should do to make this right.
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Turbo Tax

Customer service issue
Reported by GetHuman739837
Jun 1st, 2018 - 4 mons ago
I have an issue with Turbo Tax too
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Seen by 1 customer so far
Similar issue to 653 others
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Timeline
GetHuman739837 started working on this issue
Jun 1st 7:29pm