My niece was on my bank account and we never got the opportunity to take her off of it...

GetHuman239274's customer service issue with Turbo Tax from May 2018

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The issue in GetHuman239274's own words
My niece was on my bank account and we never got the opportunity to take her off of it and TurboTax has taken money out of my account for her refund. I am confused as to why the fee was not deducted from the refund as it normally is. Because I used TurboTax also and I've been using it every year and never had that problem. My niece and I are signing a document to remove her from my account and I need that money refunded and she is the one that needs to be billed. Her name is Brittney Wing and mine is Angela King. Thanks
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Turbo Tax

Customer service issue
Reported by GetHuman239274
May 21st, 2018 - 8 mons ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
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GetHuman239274 started working on this issue
May 21st, 2018 5:33pm