There's a glitch in the system when asked if i want to use last year's agi for this yea...

GetHuman647190's customer service issue with Turbo Tax from May 2018

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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman647190's own words
There's a glitch in the system when asked if i want to use last year's agi for this year's returns because I'm inn Florida n can use it for relief of hurricane Irma. When i enter last year's agi, it doesn't apply anything thing to this year's return and it takes away the eic n leaves me with less return. Ridiculous. Why even bother asking cause it won't do it. Also like to know why the turbo tax plus edition that i was charged for last year n didn't need, still hasn't been refunded. This is all getting ridiculous cause the system doesn't understand a **** thing u try to tell it when asked and u can't speak to a **** person who would understand to fix it. Worst ever experience n been messing around with this for waaay too long.
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Turbo Tax

Customer service issue
Reported by GetHuman647190
May 1st, 2018 - a yr ago
I have an issue with Turbo Tax too
Not resolved
Seen by 5 customers so far
Similar issue to 66149 others
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GetHuman647190 started working on this issue
May 1st, 2018 8:02pm