They rejected it - File - My social was used for another taxpayer

GetHuman621507's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
Before contacting them, items GetHuman621507 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
GetHuman621507's next move: have a Turbo Tax rep call.
Always use the GetHuman Phone tocall Turbo Tax. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman621507's own words:
File ... They rejected it
My social was used for another taxpayer
Help me
Help with my Turbo Tax issue
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Turbo Tax

Turbo tax
Customer service issue
Reported by GetHuman621507
Apr 23rd, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
Similar issue to 11201 others
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Timeline
GetHuman621507 started working on this issue
Apr 23rd 3:49pm