I was charged twice, the website crashed when sending payment.

GetHuman619852's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
Before contacting them, items GetHuman619852 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
GetHuman619852's next move: have a Turbo Tax rep call.
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The issue and preferred resolution, in GetHuman619852's own words:
I was trying to do something, and ran into a problem.
I was charged twice, the website crashed when sending payment.
I trust that Turbo Tax will make this right and come up with a resolution that is fair.
Help with my Turbo Tax issue
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Customer service issue
Reported by GetHuman619852
Apr 22nd, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 3 customers so far
Similar issue to 11175 others
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Timeline
GetHuman619852 started working on this issue
Apr 22nd 10:18pm