Lost my **** and w* - File an extension - I can’t even file an extension without it

GetHuman608573's customer service issue with Turbo Tax from April 2018

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The issue in GetHuman608573's own words
File an extension ... Lost my **** and w*
I can’t even file an extension without it
File the extension without listing income for ****
I have an issue with Turbo Tax too
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Turbo Tax

Customer service issue
Reported by GetHuman608573
Apr 18th, 2018 - 8 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 2 customers so far
Similar issue to 17277 others
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GetHuman608573 started working on this issue
Apr 18th 5:46pm