It was supposed to be free* I was charged, and it can't sync the account that used last...

GetHuman603930's Technical Support issue with Turbo Tax from April 2018

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The issue and preferred resolution, in GetHuman603930's own words:
file my taxes ... It was supposed to be free* I was charged, and it can't sync the account that used last year.
A refund on the filing fee and some help getting the accounts synced so I don't have to completely redo my taxes.
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Turbo Tax

Turbo Tax Self-Emplo***
Technical Support issue
Reported by GetHuman603930
Apr 17th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 3 customers so far
Similar issue to 11043 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman603930 started working on this issue
Apr 17th 4:04pm
GetHuman603930 reviewed the items needed
Apr 17th 4:09pm