I had already paid but the website froze and now it's telling me I have to pay again. I...

GetHuman602693's customer service issue with Turbo Tax from April 2018

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The issue and preferred resolution, in GetHuman602693's own words:
File my tax ... I had already paid but the website froze and now it's telling me I have to pay again. I have proof it took out money.
You guys took out my money without even filing my tax and trying to make me pay again. I could sue you for this
It's either refund the money back or fix the problem and file it because this is unacceptable.
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Turbo Tax

Deluxe... $** for it to file which I paid and have proof of it being taken out
Customer service issue
Reported by GetHuman602693
Apr 17th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 3 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman602693 started working on this issue
Apr 17th 5:55am
GetHuman602693 reviewed the items needed
Apr 17th 5:57am