I had to end up talking with someone through turbo tax because I was stuck on one part...

GetHuman602539's Recover Account issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
Before contacting them, items GetHuman602539 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
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The issue and preferred resolution, in GetHuman602539's own words:
I was trying to do something, and ran into a problem.
I had to end up talking with someone through turbo tax because I was stuck on one part an I ask the lady when she said it all looked good that if I submitted my w-* I didn't want something to happen an it not go direct deposit an even after she said it was good again I went ahead and submitted an come to find out IRS rejected my return due to ein or social I've went back an looked over it an don't understand
To speak with someone live over phone so I can resolve this
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I paid the turbo tax fee but I didn’t end up filing through turbo tax. I would like to...turbo tax charged me and I do not have turbo tax account
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Turbo Tax

Turbo Tax
Recover Account issue
Reported by GetHuman602539
Apr 17th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 1 customer so far
Similar issue to 11267 others
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Timeline
GetHuman602539 started working on this issue
Apr 17th 3:12am