I forgot the password - sign into my turbo tax account - I don't have the cell phone nu...

GetHuman587092's customer service issue with Turbo Tax from April 2018

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The issue in GetHuman587092's own words
sign into my turbo tax account ... I forgot the password
I don't have the cell phone number on file, so i cannot receive a code, and when i try the longer option of filing in my information, it says "that didn't work" and redirects me to the cell phone number option that I cannot use
I could change my phone number to my new phone number and receive a new password per email, which is still the same as listed on my account.
I have an issue with Turbo Tax too
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Turbo Tax

Turbo tax
Customer service issue
Reported by GetHuman587092
Apr 11th, 2018 - 6 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 6 customers so far
Similar issue to 15315 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
GetHuman587092 started working on this issue
Apr 11th 10:40am
GetHuman587092 reviewed the items needed
Apr 11th 10:40am