I forgot the password - sign into my turbo tax account - I don't have the cell phone nu...

GetHuman587092's customer service issue with Turbo Tax from April 2018

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The issue in GetHuman587092's own words
sign into my turbo tax account ... I forgot the password
I don't have the cell phone number on file, so i cannot receive a code, and when i try the longer option of filing in my information, it says "that didn't work" and redirects me to the cell phone number option that I cannot use
I could change my phone number to my new phone number and receive a new password per email, which is still the same as listed on my account.
I have an issue with Turbo Tax too
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Turbo Tax

Turbo tax
Customer service issue
Reported by GetHuman587092
Apr 11th, 2018 - 8 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 6 customers so far
Similar issue to 17389 others
0 customers following this
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman587092 started working on this issue
Apr 11th 10:40am
GetHuman587092 reviewed the items needed
Apr 11th 10:40am