You had taken what I owed to fed from refund from state - Check refund - I checked with...

GetHuman611584's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
Before contacting them, items GetHuman611584 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
GetHuman611584's next move: have a Turbo Tax rep call.
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The issue and preferred resolution, in GetHuman611584's own words:
Check refund ... You had taken what I owed to fed from refund from state
I checked with my bank and you also requested payment for money due to fed
Please clarify why I am paying twice..
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Turbo Tax

Why am I being charged twice for amount due to fed?
Customer service issue
Reported by GetHuman611584
Apr 19th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 5 customers so far
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Timeline
GetHuman611584 started working on this issue
Apr 19th 3:45pm