My last * bottles of trop. traditions unscented moisturizing lotions are both unusable...

GetHuman5865850's Complaint issue with from March 2021

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The issue in GetHuman5865850's own words
My last * bottles of trop. traditions unscented moisturizing lotions are both unusable. When first openedI had to unscrew the cap to remove a huge plug and the rest of the bottle is complete liquid. Doesn't mix no matter how hard I shake them. I have been using this for along time and both my new bottles are unusable. I still have an older bottle but it's not unscented and I don't tolerate scented lotions well. Did you change your formulation or is this a "bad batch" issue? If this was a fluke I would like to return the * bottle for lotion that is actually lotion. Please advise. Thanks in advance for your support.*Lynda Magill

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Complaint issue
Reported by GetHuman5865850
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 13 others
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GetHuman5865850 started working on this issue
Mar 19th 8:58pm