Trivago Customer FAQ

We're sorry to hear that you're having trouble with your reservation. Please remember that when you book a hotel on Trivago, the actual booking process is handled by booking sites we redirect you to, not by Trivago itself. This means that your reservation number would be provided by the specific site you ended up booking with, not Trivago. To find or recover your reservation reference number, reach out directly to the booking site. They should be able to help you by looking up your reservation using other details such as your name and date of booking.

We're sorry to hear about your negative experience. At Trivago, we provide a platform for users to find and compare prices for hotels, but the actual booking is made through a third-party provider. To pursue a refund, you need to contact the provider you made the booking with directly. Trivago doesn't have access to individual booking details, and therefore can't assist with cancellations or refunds. Usually, you can find the necessary contact information in your booking confirmation email. Be sure to check the provider's refund policy as terms can vary.

We're sorry to hear that you're having trouble with your booking confirmation. Usually, once you've completed your booking on the Trivago website, you should receive a confirmation email which includes all your booking details. Please make sure to check your spam or junk email folders as sometimes emails from new contacts may end up there. If you still can't find your confirmation, it's possible that there may have been an issue during the booking process. Please double-check your bank or credit card statement to see if a charge has been made for the booking. If you still encounter problems, please refer to the contact information on this page to get direct assistance.

To change the name of a hotel on Trivago, contact the Trivago team directly for support. Unfortunately, as a user, you don't have the ability to change the hotel name yourself. This can only be done by Trivago's team since it involves authenticating information and ensuring accuracy. Doing this helps Trivago maintain its integrity and reliability in providing information to users. Always provide comprehensive and accurate details to expedite this process and ensure effective communication between you and Trivago.

As an online hotel search website, Trivago doesn't offer a function for customers to directly upload photos to their platform. The images you see on the site are provided directly by the hotels or sourced from third-party booking websites that Trivago partners with. If you own a hotel and wish to update your images, you need to do so through Trivago Hotel Manager, or update them on the external booking website you are partnered with, and these changes should subsequently reflect on Trivago. Personal travelers unfortunately cannot upload their own photos.