I was on a cruise and did have access to email. I had a copy of my booking ref BR...

GetHuman-trentmee's Refund a booking issue with TripAdvisor from May 2019

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The issue in GetHuman-trentmee's own words
I was on a cruise and did have access to email. I had a copy of my booking ref BR *********. I presented the copy of the paid in full reference number at the Park Guell ticket office. They said I would have to go to the Europa Today Office to get the tickets. They had no reservation for me. When I call the Europa Today telephone number there was no answer. I was told by another person in line who had the same problem that they went to the office and there was no one there. I was never able to get into Park Guell. It is a high demand location. My day was pretty much ruined. I would like to receive a refund for the ticket price for my wife and myself ($**.**), the cost to get to the park *$** euros* and compensation will for pretty much a lost day ($****. Could you please respond.
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TripAdvisor

Refund a booking issue
Reported by GetHuman-trentmee
May 19th, 2019 - a mon ago
I have an issue with TripAdvisor too
Not resolved
Seen by 2 customers so far
Similar issue to 2519 others
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Timeline
GetHuman-trentmee started working on this issue
May 19th 8:51pm