Dear Sir*Madam,*I'm writing to you again to complain about your services!*As I have con...
GetHuman-hkatzour's Refund a booking issue with TripAdvisor from March 2019
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Dear Sir*Madam,*I'm writing to you again to complain about your services!*As I have contacted you on Friday **.*.****, I have informed you about a problem which I am experiencing with my credit card as I have used it to book an accommodation through the Trip Adviser and now I have been unable to use it for almost * weeks!!!*On Sunday **th March **** I have made * different reservations of an accommodation in Rome, Italy. My reservations numbers are BR ********, ******BR *********and *****BR ******** .*For those reservations I have paid with my credit card a deposit of ***,** Euro, ***,** Euro and ***,** Euro.*ALL THREE RESERVATIONS WERE DECLINED, HOWEVER MY MONEY WERE NEVER RETURNED with the result of PENDING PAYMENTS on my bank account statement and therefore MY CREDIT CARD BEING STILL BLOCKED!!!* I have spoken to one of your employee on Friday **nd March **** and he explained to me that it takes *-* working days for the system to finish the whole process and the money being returned to my bank account . He reassured me that THE LATEST BY MONDAY **th MARCH **** THE MONEY WILL BE BACK ON MY BANK ACCOUNT! However, today is THURSDAY **th March **** AND THE PAYMENTS ARE STILL PENDING!!!*You must understand that I am outraged! This is RIDICULOUS! I have tried to use your services and now I might and up in debt! *I am asking you to solve this issue as soon as possible and to return my deposit back to my bank account immediately!* I used to have very good opinion about your services, however this matter completely changed my mind and I am not going to keep this experience to myself. I'll definitely warn other potential customers of yours to be very careful! *I am waiting for your response and information that my matter has been solved!*Hana Katzourakisova
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