Dear Tripadvisor team,**There is something very wrong happening from your side. We have...

GetHuman-binderg's customer service issue with TripAdvisor from December 2018

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The issue in GetHuman-binderg's own words
Dear Tripadvisor team,**There is something very wrong happening from your side. We have booked our winter holidays, BR********-*, paid by credit card, the payment was accepted, the booking confirmed. All good!**Suddenly we get emails from a stranfe Safe Book TripAdvisor email address with strange unreadible subject lines. Of course we think this is SPAM ir even worse, a scam and delete.*** days later we receive a message that the owner has canceled our booking. And the money would be refunded.**We contact the owner. They never canceled. They were told we had cancelled (which is not even possible, as no cancellation*refund policy exists for the traveler). **We contact TripAdvisor by phone.**We learn you deliberately canceled our booking, but lied it was the owner. The owner never asked yo cancel. You asked to send a photo of my ID, a photo of me holding my ID and a photo of my creditcard via the unsecured yahoo email. I discuss over the phone at length that am happy to prove identity in any way, but never send such a bundke if private document via unsecured yahoo emails. Your TripAdvisor Safe person does not care, doesnt offer solutions, has an attitude, and says TripAdvisor does not care about not having me as a customer and hangs up.**The owner receives a message that we have cancelled the booking.**This is so very wrong. We would love to have our winter holiday in the skiing cabin we have booked and paid for. You are turning our holidays into a nightmare, why?**Best, Gerda

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TripAdvisor

Customer service issue
Reported by GetHuman-binderg
Dec 1st, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1200 others
0 customers following this

Timeline

GetHuman-binderg started working on this issue
Dec 1st, 2018 1:25am

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