Hello*I booked a room at derby pride park travelodge. Only to realize within minutes th...

GetHuman2036242's customer service issue with Travelodge from January 2019

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The issue in GetHuman2036242's own words
Hello*I booked a room at derby pride park travelodge. Only to realize within minutes that the location was wrong. Unfortunately there is not a travelodge in the location I need so I cancelled it within half an hour. I received a email to say it was cancelled and I would still have to pay for the wifi as it is a **month voucher and that's fine. I understand that I booked a saver rate room but having received this email to my surprise you have taken the full cost from my debit card.*Is there someway to resolve this issue as the person I spoke to on your booking number was most unhelpful and rude.*I am quite happy to transfer these funds to an alternative booking if no refund is possible. *Thanks
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Customer service issue
Reported by GetHuman2036242
Jan 25th, 2019 - 3 mons ago
I have an issue with Travelodge too
Not resolved
Seen by 6 customers so far
Similar issue to 327 others
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GetHuman2036242 started working on this issue
Jan 25th 10:54am