we booked to stay in your hotel at hilsea portsmouth on dec**th till **th **** but w...

GetHuman1543621's customer service issue with Travelodge from November 2018

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The issue in GetHuman1543621's own words
we booked to stay in your hotel at hilsea portsmouth on dec**th till **th **** but we had to cancel our trip as my father has died suddenly. we stayed at hilsea last year and had a comfortable and pleasurable stay that is why we were returning this year before this happened. we understand that we booked a saver deal and that there is no refund but due to these circumstances we would like a refund as it was unforeseen. there was * of us travelling my mum susan hale my daughter nicola floyd and my granddaughter isabella delteva and myself barbara burchell. my daughter booked the trip in july i have telephoned your company and they gave me this number **********. we will use travel lodge next time we are in the uk
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Customer service issue
Reported by GetHuman1543621
Nov 12th, 2018 - 4 mons ago
I have an issue with Travelodge too
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Seen by 2 customers so far
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Items needed
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Email address on the account
Loyalty program number (if applicable)
GetHuman1543621 started working on this issue
Nov 12th, 2018 9:24am