Travelodge Customer Service Issues

Last night at approximately 10 pm, the front desk clerk knocked on my door. When I opened it slightly, the gentleman began yelling at me to pay $37.42, citing an earlier issue with a charge that hadn't gone through. I requested a printed folio to cross-check with my bank records, which showed that I had paid in full for 10 days and my balance was zero. Despite this, the clerk insisted I owed the amount as per the owner's instructions. When I asked for evidence of the balance owing, he became confrontational, and a physical altercation ensued resulting in the police being contacted. Due to the situation, I was forced to vacate my room at around 11 pm with no alternative accommodation. Having been a guest for three weeks with plans to stay longer, I am requesting a refund for the last night's stay, as I was unfairly compelled to leave without evidence of any outstanding dues. Additionally, I lost all the food in my refrigerator and endured a discomforting night outdoors.

I made reservations for two rooms on March 23rd at Travelodge Liverpool John Lennon Airport using booking references [redacted] & [redacted]. Upon arrival around 1 am after returning from a holiday with my parents, my husband and I were informed that one of our rooms was unavailable. The staff mentioned there were no alternative rooms on site but offered to accommodate us at a different Travelodge. Given that we reside in Bolton, we opted for a full refund instead of searching for another property in an unfamiliar city. I provided my contact information for the refund, but as of today, I have not received the credited amount in my bank account. I am looking forward to hearing from you regarding this matter. Best, C. Grindley

Dear Customer Services, I hope this message finds you well. We are current customers, Mr. and Mrs. Stone, with booking number [redacted]. Originally, we were scheduled to stay over the Christmas period in [redacted]. Unfortunately, due to my husband's ill health, we had to reschedule. He has been in and out of the hospital since October. Although we were due to stay from the 11th of April, my husband unexpectedly underwent a liver transplant on Saturday, the 6th of April. This came as a shock but is a positive development. In light of this, we would like to reschedule our stay to around September once we have clarity on his follow-up appointments. To verify, he is currently receiving care at the Queen Elizabeth Hospital in Birmingham. We are looking forward to rebooking our visit once we have all the necessary information. Thank you for your understanding and assistance. Kind regards, Mr. and Mrs. Stone

Upon entering the hotel room, I conducted my routine inspection for bed bugs and any items left behind. While checking under the mattress, I was pricked by a syringe needle wrapped in the plastic bed lining along with an illegal substance. I promptly turned in the items to the office, where I was met with defensive and profane language by the front desk personnel who incorrectly processed the refund on my credit card, charging it twice. Despite being a frequent guest at Travelodge, this particular stay in room [redacted] left much to be desired with broken glass, drug paraphernalia, and a poorly maintained room. I visited the hospital for testing due to the needle prick and await the results. It was disappointing as I have always been treated well during my previous stays at Travelodge.

During my recent stay at Travelodge SFO Airport North on 5/7/[redacted], I encountered an issue with the shower. The shower valve was stuck, and no matter how hard I tried, I couldn't get any water to come out. I contacted the front desk for assistance, but their instructions didn't resolve the problem. Unfortunately, there was no one available at the hotel to fix it. Despite being familiar with this type of shower valve, I couldn't get it to work. I believe Travelodge should provide compensation for the inconvenience. I have tried reaching out to customer service multiple times without success. The lack of response is disappointing. My stay cost $87.00, and I believe a refund is warranted. The confirmation number for my stay is 84326EC08105. I appreciate your attention to this matter. Thank you, Robert L.

I arrived home from my flight and attempted to book a room online at around 11:59 pm on June 8th, [redacted], at a rate of £52.50. However, I encountered an issue as the date changed to the 9th before I could confirm the booking. Upon reaching the Glastonbury reception, I was informed that I could not have the room at the online price and had to pay £88.00 instead. I believe this price is excessive for the room I stayed in. The language barrier with the receptionist also hindered my ability to communicate effectively and resolve the situation. Overall, I am disappointed with the experience.

Dear Customer Services, I accidentally made two bookings at the Leatherhead Hotel for this week - one for Monday and another for Thursday. The second booking confirmation number is [redacted]. I was only made aware of this by Linda, the Hotel manager, when she called me yesterday right before lunch. I tried to cancel the second booking at 14:00 by calling [redacted]4, but Megan informed me that I wouldn't be eligible for a refund as it was past noon on the check-in day. Despite explaining that I wasn't canceling my stay this week (the 15th in the last 16 weeks), I faced challenges on the customer service chat with repetitive 'I don't understand' responses. Last night, from the Leatherhead Hotel using booking confirmation number [redacted], I spoke to Hector at central reservations about canceling my other reservation. However, I received the same response about not being entitled to a refund. Hector mentioned that the chat may have been unmanned over the weekend. He suggested shifting booking no. 2 by a day to potentially allow for a refundable cancellation before noon today, but a colleague informed him it wasn't possible. I have accidentally overpaid £[redacted] and I am eager for a refund. I will be staying at the Travelodge in Leatherhead until at least June [redacted] and hope not to be penalized. Looking forward to your response.

During my stay at Travelodge Harriman Tenn on 09/04/[redacted], I initially paid for one night and then for a second night on 09/05/[redacted]. Due to a change in my moving plans, I extended my stay for an additional week. However, since the beginning, I have encountered issues such as being charged $15 per person for breakfast, being misinformed about the pool's availability, and not receiving housekeeping services unless requested. The owner/manager, Sanjay Patel, has been treating me poorly throughout my stay. More details can be provided. Thank you for your time. - Angela B.

I had a terrible experience with the TV not working properly, no towels in the room, and only three pillows for a king-sized bed. The Red Roof Inn offers a small fridge and microwave for the same price, and the area smelled like garbage. I am extremely disappointed after traveling over a thousand miles from Boston to Atlanta, Georgia. If possible, I would like to get a refund and stay somewhere else tomorrow. My confirmation number is 84419EC072684. Also, why were there two cups in the room without a coffee pot?

I have been unsuccessful in my attempts to rebook my hotel reservation for May 1st to May 2nd, [redacted] in West Bromwich for next year. Despite contacting customer service multiple times, I have not been able to make the changes as the system is not allowing it. I was instructed to communicate via chat online, which directed me to Facebook and advised me to DM someone directly. I am unsure who to DM or what DM even means. All I want to do is pay the price difference for my hotel booking to secure my reservation for next year and prevent losing my money. I would appreciate any assistance in resolving this matter. Best regards, Doreen B.

I had a Thomas Cook holiday booked which was cancelled. We rebooked, but we now land in Edinburgh instead of Glasgow. We originally had the Glasgow Travelodge booked but would like to change it to Edinburgh. I understand this may not be your policy, but I was advised to try this chat to see if you can assist me due to the exceptional circumstances. My booking was for Fisher on 15/10/[redacted] in Glasgow. I would like it to be amended to 16/10/[redacted] in Edinburgh. Sincerely, Graham Fisher

I arrived at the Travelodge hotel on Middlesex Street at 1:00 pm. Even though rooms are ready, I was asked to pay an additional 10 GBP for early check-in. Is it typical for hotels to introduce new fees like this? I've already paid a high rate for the room. It seems unreasonable to have to wait until 3:00 pm when the standard check-out is at noon. The hotel's policies seem to be designed to generate extra charges. It feels like a deceptive practice.

Incorrect information was provided regarding heating in the rooms. Regardless of the temperature set by a paying customer, if the "mode" is different at the reception, the room won't receive any heating. I had a freezing cold room all night because the "mode" was set wrong at the reception. I was informed at the reception that the room temperature was set for the cleaners in the morning, so it wasn't warm for them while they were working. But what about the paying customers at night? How can this be resolved? The individual who designed this system should be dismissed, along with those who still allow such a flawed system to operate to this day. Why couldn't I get the room temperature I had set, be it 21 degrees or 25 degrees? It's all due to a poor system.

I made a booking for a family room for a 2-night stay from December 1st to December 3rd, [redacted]. However, when contacting Enfield Travelodge to change the dates, I was informed that the reservation was actually for November 1st to November 3rd. The booking was under my husband's name, Jonathan Southgate. I have fibromyalgia and other conditions that result in confusion and migraines, which may have caused this misunderstanding. I kindly request a gesture of goodwill due to these medical reasons. I have been a frequent customer of Travelodge in Manchester, Aylesbury, and London; specifically in Edmonton and Enfield, where I visit my elderly relatives. This message is on behalf of my mother, Lesley Southgate, as she was unable to communicate this herself. Best regards, Nicole Southgate

I recently rented a room at Travelodge in Virginia Beach, located at [redacted] Atlantic Avenue. My girlfriend and I believed we were getting a decent, quiet room at a good price. After stepping out for about an hour and a half, my girlfriend discovered feces on one of the towels in the room, which left her very upset and uncomfortable. She is still in shock about the situation. We are planning to speak with the hotel manager to address the issue and ensure it doesn't happen again. Additionally, I have connections with health departments due to my job as a professional tattoo artist since [redacted]. I hope we can resolve this matter without legal involvement but would appreciate a couple of complimentary nights as a gesture. We will be contacting the manager to discuss this further before tomorrow. Thank you. - B.T.A.W.

I experienced a power surge in my room early this morning, which damaged my laptop that was connected to the outlet at the time. The incident caused my screen to freeze and my computer to continuously reboot. I contacted HP technical support for assistance. They were able to fix the issue remotely by unfreezing the screen, reinstalling Windows 10, and recovering all my important files and projects. As a freelance writer and social media manager, my laptop is crucial for my work. I paid $[redacted].54 for the service provided. However, due to the unexpected expense, I currently do not have enough money to extend my stay at this accommodation or book another one, as the old electrical system in the building caused the power surge. I kindly request to speak with a senior staff member to inquire if it would be possible to stay one more night free of charge. I will be sending the receipt/invoice for the service for reference.

During our stay at the Travelodge in Richmond Hill, Georgia, my husband and I experienced a concerning incident. We noticed employees outside our door early in the morning despite having the "do not disturb" sign displayed. Upon returning to our room, we found that they had entered without our permission, a clear invasion of our privacy. Despite contacting the manager, Jay, who handled the situation well, we were left feeling upset and disappointed by the employees' actions. As loyal Wyndham members, we expect better treatment and respect for our privacy. We would appreciate a prompt resolution to this issue and hope for appropriate compensation. It's important for your business to address these matters seriously to maintain a good reputation. We look forward to hearing back from you soon. Thank you for your attention to this matter.

My group stayed in four rooms at your Bournemouth seafront property on December 1st for one night. Unfortunately, the hotel is currently undergoing renovations, and the noise from the ongoing work woke us all up at 8 am or earlier. During breakfast, a group of 20 builders cleared out the food area, and we were told there would be a delay in serving more food. I raised these issues with the manager, Paula, who acknowledged the disturbance caused by the noise and breakfast chaos. She mentioned that the contractors were not following instructions, leading to an ongoing problem. Paula agreed to refund the full amount for the four rooms, totalling £[redacted].96. However, since we paid through PayPal, she asked us to contact you for the refund process. Please expedite this matter, as we were not expecting to stay in a construction zone. Despite having visited the hotel without any problems in the past, this experience was particularly challenging as we were there to scatter my late mother's ashes. Your prompt attention to this issue would be greatly appreciated. Sincerely, Mr. K.

I attempted to book a room for a two-night stay in Eastleigh, Hampshire at 6 p.m. yesterday with a 15% discount offer but was unable to proceed to payment due to the system undergoing maintenance. The issue persisted until 11:30 p.m. I tried again now, and the payment option is available, but the discount has been removed. I am displeased with this situation, as it seems like Travelodge is not being fair to customers. As a result, I have decided not to make the booking. It would be appreciated if this matter could be resolved accordingly.

Hello, I made a mistake with my booking dates. I thought I booked for December 29th but it turns out I booked for November 29th. I have rebooked for the correct date. Can you please adjust the reservation to reflect the correct date? I would appreciate your help as I cannot afford to pay for the rooms twice. The booking confirmation numbers for the rooms are: WB[redacted]3 and WB[redacted]4. Thank you for your assistance. Sincerely, Aaron.