Travelodge Customer Service Issues

I recently stayed at Barton Mills Travel Lodge on the 28th of August for one night. Throughout my stay, multiple issues arose. Initially, I requested a double room with two single beds due to staying with my elderly mother, but upon arrival, we were given a room with only a double bed. The receptionist's response was unhelpful and only offered the base of a single bed for us to sleep on. In summary, after a long ordeal, we were provided with an evoucher as compensation. However, I do not wish to use this as we do not plan to stay at a Travel Lodge again due to this experience. I am struggling to reach someone to discuss this further as I have been stuck listening to voicemails and hold music without speaking to a real person. Could you please contact me via email to address this issue as there are more details to share, but it is too much to convey through email.

Hello, I would like to share my experience at the Poole Travelodge for my recent stay. The initial room I was assigned was not as clean as expected and had an unpleasant odor. Upon switching rooms, I encountered an even dirtier environment. The lack of vacuuming, dirty bed linens, hair in the sink, and marks on the wall were disappointing. When I addressed these issues at the reception, the staff's response was unsympathetic and somewhat rude, making me feel like my concerns were invalid. Having chosen Travelodge based on their reputation for cleanliness, I am now hesitant about future stays with the chain. As a musician who frequently travels for work, this experience has left me unsure about my upcoming non-refundable booking with Travelodge. I hope my faith in Travelodge can be restored and that steps will be taken to address this subpar accommodation and service. Thank you for your attention to this matter. Warm regards, S.R.

We had made a reservation at your hotel in Hilsea, Portsmouth from December 11th to 16th, [redacted]. Unfortunately, we had to cancel our trip because my father passed away suddenly. We enjoyed our stay at Hilsea last year, which is why we planned to return this year. Even though we understand that we booked a non-refundable saver deal, we kindly request a refund given the unforeseen circumstances. There were four of us scheduled to travel: my mother, Susan H., my daughter, Nicola F., my granddaughter, Isabella D., and myself, Barbara B. My daughter arranged the trip in July and she provided me with this reference number, [redacted]. We appreciate your understanding. In the future, we will consider using Travelodge for our stays in the UK.

My mother was admitted to the hospital, and we've had to cancel our booking for two rooms in Christchurch, Dorset, as we will now be by her side in Cardiff for Christmas. The representative I spoke with suggested moving the booking, but we are uncertain of when my Mum will be discharged. I was advised to contact live chat to explore options for a refund, credit note, or vouchers given the circumstances. Booking Details: 3 nights, two rooms, 24-27 Dec [redacted] - Mum - accessible room, ref [redacted], £78 - Our family room, ref [redacted], £93 Total price: £[redacted]. Any assistance you can provide is greatly appreciated. Julie S.

I believe I have been misled by the Croydon Travelodge branch and have been trying to get my refund since 10/12/18. The situation involves a room reservation made for my family, who visited from Canada for 10 days with a full package including breakfast and WiFi. My family wanted to remove the breakfast and WiFi from the package, but were informed by the hotel that the only way to do so was to cancel and rebook. They paid in cash for the second booking, but 16 days later, the money from the first booking has not been refunded to the account as per the hotel's policy of 5 working days after cancellation. I feel confused and frustrated about why the money is being held. My family has returned to Canada and is very disappointed. My booking reference is [redacted]. The staff at the hotel have not been helpful at all. - Mr E Ehioghiren

Upon our arrival yesterday, we encountered a variety of cleanliness issues in our room - dead flies on the ceiling, a broken bathroom door handle, peeling carpet, and a limited number of hangers with no drawers. Despite being able to tolerate these, upon attempting to shower, we found a stained shower curtain. After expressing our concerns, we were moved to a different room promptly, where we noticed peeling paint and another unclean shower curtain, but decided it was acceptable. Trying the breakfast we had paid for, we were thoroughly disappointed with the quality and service. Finding a hair in our food and diluted drinks, along with hasty table clearing, were unacceptable given the £55 we paid for three days of breakfast. Frustratingly, the front desk could not provide a refund due to the prepayment. Overall, our £[redacted]+ New Year's holiday has been marred by these experiences, leading us to realize we will not be returning to this Travelodge or others if this level of service persists.

During our three-night stay at the Travelodge in Chatsworth, San Fernando Valley, California, our vehicle was parked in front of a security camera and unfortunately got broken into. As we are in the process of moving to a new place, my girlfriend had all her jewelry in the car, which was taken. When we approached the front desk, they initially agreed to check the footage. However, after a brief review, they claimed there was no one else on camera except for us. They refused to show us the footage. We strongly believe that the footage must contain information on the perpetrator, unless it was tampered with. We suspect an inside job due to this. Assistance would be greatly appreciated. - J.S.

During our recent three-night stay at Travelodge in Chatsworth, California, my girlfriend and I faced a disappointing incident. Our car, parked in front of the security camera, was broken into during the last night of our stay. The thieves took her jewelry, a tablet, and other items. We approached the front desk to review the footage, but they claimed to have checked it in just 5 minutes and found nothing suspicious, despite us being seen going to the car a few times. This seems unbelievable, as the time frame for reviewing all the footage appears too short. We feel frustrated as it seems like either the footage was altered, or there might be some oversight. The ransacking of our car has left us looking for answers, but the front desk staff mentioned there's nothing further they can do. It's perplexing how the security cameras failed to secure our belongings. Any advice or assistance on this matter would be greatly appreciated. Sincerely, James Scott

I made reservations for 2 rooms from the 13th to the 15th. Unfortunately, my friends visiting from the USA are unable to come due to a government shutdown affecting their passports. I'm unable to get a refund because it was a saver booking. I am willing to change the dates once their passport situation is resolved, but I can't confirm the new dates yet. I don't want to lose the money I've paid. I frequently stay at Travel Lodges across the UK. Is there any possibility of assistance in this situation?

Upon arriving at Travel Lodge Staines at 1:30 pm today, despite paying for early check-in, I encountered some issues. After waiting for 20 minutes with no response despite pushing the service button, a woman with a trolley of dirty bed linen appeared. Upon entering the room, we discovered there were no towels. The fire alarm went off twice during our short stay. Additionally, there was only cold water for the shower due to a hotel-wide issue with hot water. Despite these challenges, we tried to make the best of our stay by planning a night out in London. I reported the lack of hot water to reception, only to be informed of the hotel-wide problem. Disappointed by the experience, I hope for a resolution from the hotel and would appreciate a better room or a refund for the inconvenience. I look forward to a prompt response from the hotel.

This morning, I was disappointed with the service at Travel Lodge in Texarkana, Arkansas. I missed out on breakfast as nobody was around until almost 9 am. I also encountered issues with my new reservation - no phone in the room, malfunctioning AC, and a non-working remote. When I tried to get help at the front desk, I had to wait for quite a while for the staff to return, and their response was not very accommodating. I attempted to contact corporate but faced connectivity problems. I hope to have these issues resolved promptly, especially with getting the remote to my room. I also request complimentary stays for this Saturday and Sunday to make up for the inconvenience.

I stayed at a hotel in Texarkana, Arkansas and encountered several issues with my room and service. This morning, I missed out on the breakfast they advertised, and there was no staff available at the front desk until after 9 am. When I booked another room in the afternoon, room [redacted] lacked a working phone, coffee amenities, and the TV remote was broken. Upon returning the remote to the desk, there was again a delay in staff assistance. After waiting for about 30-45 minutes, the employees showed up appearing unprofessional. When I requested the remote, I was met with rudeness. I hope to have my concerns addressed promptly by getting my remote back and potentially receiving compensation for the inconvenience, such as a complimentary stay for Saturday and Sunday nights or relocating to a different hotel. Thank you for your attention to this matter.

I stayed at the Maidstone central branch last night, 15/02/19, and encountered a series of issues from 5 p.m. until I checked out. Between 5 p.m. and 11:30 p.m., there were loud noises coming at irregular intervals, disturbing not only me but also the guest in the room opposite who also lodged a complaint. Despite the staff's efforts, the problem persisted. I managed to fall asleep around 1 a.m. but was then woken up between 3 a.m. and 4 a.m. by more noise and banging from the floor above, leading to police involvement. I tried to get some rest but only managed a few hours of sleep due to the ongoing disruptions. I joined others in addressing this issue with the reception the next morning. As someone who needed a peaceful rest after visiting my sick mother in the hospital, this experience was unacceptable. I was in room [redacted] and my name is Mrs. Tammy King. I hope this can be resolved promptly, as an offered voucher and extras don't make up for what felt like a nightmare.

I made a reservation for a non-smoking room for a two-night stay through Booking.com. Due to my asthma, the smell of smoke triggers severe reactions. Upon checking in at 10:00 pm, I was informed by the attendant that the room booked was actually a smoking room. I had no choice but to stay as I had already been charged for the first night and couldn't afford to book another room on a fully booked Friday night. To add to the discomfort, the television in the room wasn't working. I am disappointed with the lack of proper accommodation and would like a refund for at least one night. Please advise on the appropriate channels to address this issue. Thank you, Shouna O Love. Contact me at [redacted] The stay was at Travelodge Convention Center in Long Beach, California.

I am struggling to reach someone to address a complaint about a canceled booking from February 9, [redacted]. Despite canceling the room before midday on the flexi rate, I haven't received a refund. I was misled regarding the refund process timeline, causing me inconvenience. I have contacted your staff several times resulting in additional charges, which I request a refund for. I will attach screenshots of my bills. My booking reference number is [redacted]. If I do not receive a response within 24 hours, I will escalate the issue. Thank you, and I anticipate your prompt reply. Laura H.

Complaint: During my stay at Travelodge Derbyshire Cross from the 11th to the 16th of February, my experience was unpleasant due to excessive noise from the room above, causing disturbances throughout the night. Despite reporting the situation to reception, I received no follow-up. The noise affected my business meetings as I struggled with lack of sleep. When attempting to contact Travelodge via phone, I noticed high call charges and faced technical difficulties with the live chat feature. The lack of support and responsiveness from the company is disappointing, as my previous complaints have gone unanswered. I am seeking appropriate compensation for this experience. While there were additional room issues, my primary concern remains the noise disturbance. I am hopeful for a prompt and effective resolution to this matter. Thank you, Steven S.

Booking Reference: [redacted]. On the 19th of January, I made a reservation for 1 night at Derby Pride Park Travelodge for the Derby half marathon, a tradition we have upheld for 3 years. Unfortunately, the event's start location moved to the city center, prompting me to cancel the booking promptly. Despite my efforts, the service reinstated the booking. Although it was a saver rate reservation, I kindly request the cancellation of the booking. As loyal Travelodge customers, my wife and I would appreciate either a refund or a credit voucher for future use, especially as my wife is currently hospitalized due to a brain hemorrhage. It might be a while until we can travel again. I hope for your understanding and assistance in resolving this matter. Sincerely, M.S.

I encountered multiple deposit charges when extending my stay from 03/01/[redacted] to 03/06/[redacted]. Initially booked for 3 nights at $31.00 with a $50 deposit pending refund. Upon extending my stay, faced challenges with uncooperative staff. I paid $38 for the 4th night with an extra $30 deposit, and $58 for the 5th night with an additional deposit. None of my $[redacted] in deposits has been refunded. Besides inconsistent rates, unsatisfactory cleanliness - finding no toilet paper or towels initially, addressing urine stains myself, and receiving no room service over the entire 5-day stay. I seek an immediate refund, object to paying extra deposits for extensions, and expect better service. Wish to inquire about a complimentary stay to compensate for the poor experience. Requesting prompt resolution as disappointments persist from check-in to service quality.

My recent stay at a Travelodge was extremely disappointing. Upon entering the room with my family, I immediately noticed a large iron burn on the carpet and baby cockroaches in the sink and bathtub. To make matters worse, we were charged $[redacted].84 for this dreadful experience. When I tried to resolve the issue and obtain a refund, the hotel shifted the blame to booking.com. After reaching out to booking.com, they clarified that the hotel processes all charges. Despite numerous attempts to contact the hotel staff, I was met with unhelpful responses and delays, even when requesting to speak to a manager. The Travelodge in Fort Myers, Florida, at [redacted] South Cleveland Ave, needs to reimburse the full amount before I consider the matter resolved. My dissatisfaction with this stay has led me to vow never to choose Travelodge again in the future.

During my stay at Travelodge on Saturday, March 9, [redacted], I encountered some issues. The room had a large iron burn on the rug, baby cockroaches in the sink and bathtub, and a musty smell resembling mold. Additionally, the stay was marred by the excessive charge of $[redacted].84 for one night. Despite contacting the hotel for reimbursement, the process was met with resistance and blame shifting to booking.com. After contacting booking.com who denied responsibility for the charge, attempts to speak with a manager at the hotel proved futile. Following multiple failed calls on Tuesday, March 12, [redacted], where I was placed on hold for extended periods, I was unable to resolve the issue. I am seeking a full reimbursement of the charged amount back to my card to rectify the situation.