Travelodge Customer Service Issues

I requested a room change due to road noise affecting my sleep. The manager refused the request and was rude during our conversation. I reported the issue to the corporate office, who then spoke to the manager. Following this, the manager confronted me in my room, demanding I leave within 20 minutes despite having paid for a week. He threatened not to offer any refund. Feeling uneasy, I closed the door on him as he raised his voice. He proceeded to unlock the door and enter the room, insisting that I leave immediately. I felt unsafe, so I contacted the authorities for assistance.

Upon our arrival on the first night, we were directed to a room that had a door that wouldn't open, leading us to walk around the entire building to access it. Once inside, the room was in disarray, clearly not serviced. After trekking back to reception, we were given a key to a different room with a malfunctioning radiator, a mattress with springs protruding, and bedding put on inside out. The bedside lamp was also broken. The next day at reception, we encountered a rude manager who initially wanted to refund us via a bank card, only to realize we had paid in cash. Despite the manager's initial denial of cash refunds, she eventually agreed after some back and forth. However, during the process, there were insinuations of potential fraud. After receiving a partial refund, we thought the ordeal was over, but the next day the same manager accused us of emanating a strong cannabis odor in our room, which we vehemently denied. The encounter escalated unjustly, leading us to cancel our fifth-night booking and hastily relocate to another hotel due to the unprofessional conduct of the staff.

I have a reservation at Travelodge Gatwick Central from 16.6 to 20.6 under a crew rate as I work for Norwegian Air Shuttle. I'm contacting from Finland with a Finnish mobile subscription. I tried to call the customer service number at +44(0)[redacted], but it's not working from some countries. It works from Sweden and Norway, but not from Finland and Denmark, where it says calling is prohibited. I have been in contact with the operator to resolve this issue, but no reason for the fault has been found. There are no blocks on my phone or subscription. I need to cancel my booking for today, 16.6, due to a change in my work schedule; I will now arrive on 17.6. The booking personnel accept cancellations until noon. Since I couldn't reach the sales team by phone, I am reaching out for assistance through this service. Please forward this information. Best regards, Dan K. Helsinki, Finland +[redacted] 40 [redacted] [redacted]

I was charged a $[redacted] cleaning fee after checking out of the hotel. Upon inquiring, the manager mentioned it was due to stains in the bathroom sink and tub, which I contested as I had to bleach the tub before using it. The hotel's condition was extremely poor, with 10 people evicted for finding needles in their rooms, cigarette burns in a non-smoking room, water stains on the ceilings, and a pervasive animal urine odor. Despite these issues, when I requested a refund upon arrival, it was denied, compelling us to stay. Furthermore, the cleaning service did not remove our trash, and the manager refused to assist, insisting I clean the room myself. This experience is highly disappointing, especially with an infant during our journey from Kentucky to Texas. The hotel's conduct appears deeply unethical.

I apologize for the poor experience at the Turlock Travelodge. The discrepancy between the prices on the website and those quoted over the phone is frustrating, and the lack of amenities in the rooms is disappointing. The cleanliness issues you mentioned, such as the dirty needle in the dresser, broken glass, and poor housekeeping standards, are completely unacceptable. It's concerning that you've also been overcharged and experienced rude customer service. It's important for hotels to maintain a high standard of cleanliness and customer service.

My husband, brother-in-law, and my two sons booked a room at your El Centro, California location for tonight. Unfortunately, their current room has several issues such as a faulty AC, broken toilet and sink, blood on an outlet, and an infestation of small bugs. The children even found bugs on them in the morning. When they informed the office, they discovered that the staff were smoking pot, even though it may be legal. Despite being moved to a new room, the AC still isn't working, and the staff seem unable to address the problems due to being under the influence. I would appreciate a prompt response to this matter. Thank you, Kate.

I stayed at the Travelodge in Wellington, Somerset on July 1, [redacted], with two adults, a child, and a dog. We were headed to Cornwall for our vacation. The day was unusually hot. Upon entering our room, we were shocked by the heat inside. The curtains were not drawn, and the window was only slightly open. Despite having a fan, it provided no relief. We had a restless night, especially our dog who couldn't settle and needed constant cold baths. It was frustrating to find that the corridors and reception area had air conditioning, while our room did not. I look forward to your response soon.

Hello, during our stay at Swansea West from July 9th to 16th, we submitted a feedback form on July 25th outlining our dissatisfaction. Unfortunately, our experience negatively affected my partner's health, leading to ongoing respiratory issues. Despite submitting our feedback three weeks ago, we have yet to receive a response, which is disappointing. Room [redacted] was booked under Mr. Dennis Hurst, with Invoice number: WB[redacted]7 and confirmation number: [redacted]. We are considering sharing our feedback on Trip Advisor if our concerns are not addressed promptly. As someone who has handled complaints professionally, I am dismayed by the lack of response and poor service provided. We are seeking compensation for the substandard experience we endured and hope our feedback will be taken seriously. Thank you, Patricia Duncan

I have been trying to get in touch with Travelodge regarding an issue that occurred on July 27th. My partner and I booked a double room through the Travelodge website for a stay at the Caerphillly location. We specifically requested a room on the top floor, but upon arrival, we were informed that only first-floor rooms were available. Despite this, we were willing to stay on the ground floor. However, upon entering the room, we discovered it was a twin room instead of a double. When I raised this issue with the front desk, they apologized for the error but explained that no double rooms were available. Furthermore, the room was an accessible one, which my tall partner found inconvenient. Despite our request, we were told there was no alternative room available. I contacted the helpline, but they directed me to the live chat. After a lengthy wait, we were only offered a room in Cardiff at an additional cost. However, I have been unable to reach the live chat since. I am disappointed by this experience and the lack of customer service, as I am a regular Travelodge guest. I hope for a resolution soon. Thank you, Kala

Good morning. My name is Nerea Arambarri Ruiz and I stayed at the Travelodge Fira Barcelona hotel with my husband, Jorge Simom Gonzalez, for several days. We had to leave the hotel urgently due to a mishap and had to move to the Basque Country. We notified the hotel and later the municipal police called us, to whom we explained that we were in the Basque Country and would come to pick up our luggage. When we arrived, the receptionist was unaware of the luggage. Today we spoke with the assistant manager who told us she opened the bags (which is a serious crime if not done in the presence of the police) and disposed of them. Then we talked to the director, who said the luggage went to a waste system. We have contacted both the municipal police and the Mossos d'Esquadra (police forces) who advised us that this, in addition to being immoral, is illegal. I request an immediate response and compensation for damages if they do not wish for this to escalate further. Best regards.

Good morning, I am a member of the Travelodge Business program and benefit from a Corporate rate due to my job in the airline industry. Yesterday, on the 9th of September, I had to book two nights at Travelodge London Heathrow. However, I encountered an engine failure that forced me to stay overnight in Dublin. I attempted to contact customer service in the late afternoon to adjust my booking for one night, but unfortunately, they were not able to assist. I frequently stay at Travelodge for around three nights per week and this may increase to five nights during winter. I will also need to stay at the hotel on the night of the 12th. Is there any possibility of transferring the lost night from yesterday to the 12th or providing some kind of assistance? I understand that this situation was unexpected due to the engine issue, and I would greatly appreciate any help you could offer. Please inform me if there is any way to accommodate this request. Thank you and kind regards.

I recently noticed an incorrect amount on my Cabela statement from your hotel. On 8/4/18, my credit card was charged $[redacted].19, despite only authorizing a bill of $[redacted].98 at the Travelodge in Horseheads, NY. I spoke to the manager at the hotel, who acknowledged the mistake and assured me it would be corrected promptly. However, as of receiving my bill on 9/11/18, the overcharge had not been refunded. I contacted the manager again, but I am concerned about the lack of action taken. I have already informed Cabela Visa about this issue and wanted to bring it to your attention as well. If this matter is not resolved promptly, I may have to explore other options. Please provide me with documentation via email confirming the credit transaction.

We made a reservation and paid online with a credit card. At check-in, the front desk attendant insisted on a $[redacted] cash deposit, not accepting credit cards. When my husband inquired about the nearest ATM, she bluntly directed us to find one in the area. Upon our return, she was impolite to my husband and dismissive towards me. The following morning, despite being in a room close to reception, it took over 15 minutes to obtain a disposable razor. When it was delivered, it was tossed in our direction without any further communication. This has been the most unpleasant encounter with hotel staff we have ever had. We are frequent guests at your chain, staying again tonight, but considering changing our plans due to this disappointing experience.

My grandson, K.B., had a reservation at your Gatwick Airport hotel due to a late flight from Easyjet. Upon arrival, he was informed by S. that there were no rooms and that he had to go to the East Grinstead hotel, which was not feasible as he cannot drive. After waiting, they suddenly had a room available. S. promised a full refund for the inconvenience, but when C. was approached, she mentioned no managers were present. K.B. found a dirty towel in the room, but had to use it. Due to his upcoming flight and lack of computer access, I kindly request the refund of his money.

I made a booking at York Central Layerthorpe for an overnight stay on October 26th using my company credit card. Regrettably, I realized I required the room for the preceding day, October 25th. Upon contacting the bookings team, I was informed that changing the night was feasible, but a refund was not possible due to the booking being a saver rate. I acknowledge this error was my own; however, during the online booking process, the cheapest option was presented, and since it is my company's funds, I opted for the economical choice. I attempted to upgrade to a family room for a colleague from the same company when requesting the change, and it is disappointing that the initial booking cannot be refunded. Considering the prior notice given, I am disheartened by this outcome as I intended to pay for a more expensive booking. Spending business funds on my mistake reflects poorly on me and the company. I frequently require accommodations for business purposes and hope for assistance in this instance.

I had a terrible experience staying at the Windsor Locks, Bradley Intl Airport Travelodge in CT. This property is in a terrible state with multiple issues such as broken lights both inside and outside, broken door locks, missing furniture, and a disturbing presence of drug users on the premises. The situation escalated to the point where I had to contact the Windsor Locks Police department to ensure a safe exit for my wife and me due to the chaos happening on the property. The overall safety and condition of this hotel are highly concerning, and I recommend that it should no longer be associated with the Wyndham Properties Name.

During my stay at Travelodge Reading m4 eastbound on Monday, I encountered an issue with the cold water in my room's bath. Despite reporting it to the reception, it could only be addressed the next day. The inconvenience led me to forgo cleaning for work and I was only informed of the hot water's restoration after 6:30 am. Additionally, I noticed a surge in room prices following the previous voucher I received due to website and phone line outages. As a loyal customer who frequents Travelodge for five days a week, I am disappointed by these recent experiences.

Subject: Recent Stay at Penrith Travelodge Dear Claire, I hope this message finds you well. During our recent stay at the Penrith Travelodge from Monday, October 22nd, for four nights, we encountered a few issues that I wanted to bring to your attention. After speaking with Louise before our departure, she mentioned that she would pass on my concerns to you for further assistance. I was expecting a call back from you, as it was promised to me yesterday. Unfortunately, I have been experiencing difficulties trying to reach the hotel today, as the line seems to disconnect every time I call. Upon our arrival, we noticed our beds were not made, although the staff member on duty was kind enough to apologize for the oversight. The following day, our room was not cleaned, and the towels were unchanged upon our return, prompting us to raise the concern once again. Given the inconveniences we have faced during our stay, I believe some form of compensation or refund would be appropriate. I kindly request that you contact me at 07[redacted]71 at your earliest convenience to discuss this matter further. Alternatively, feel free to respond to this email when you have a moment. Thank you for your attention to this matter. I look forward to hearing from you soon. Warm regards, [Initials]

I stayed at Barton Mills Travel Lodge on the 28th of August for one night. Unfortunately, we encountered several issues during our stay. I had requested a double room with two single beds for my elderly mother and me, but we were given a room with a double bed instead. The receptionist was unhelpful and only offered a single bed base as a solution. In the end, we were given an evoucher, which I have no intention of using as we won't be staying at Travel Lodge again due to this experience. I would like a refund instead. I've been trying to reach a person to discuss this matter, but have only been met with voicemails and music. Please contact me via email to discuss further as there's more detail to the situation, which is too lengthy to explain here.

We stayed at Barton Mills Travelodge on August 28th for one night. We encountered several issues during our stay. Despite requesting a double room with two single beds due to my elderly mother accompanying me, we were given a double bed upon arrival. The receptionist was unhelpful and only offered the base of a single bed as a solution. In short, we were offered an evoucher which I do not wish to use as we will not be returning to Travelodge. I prefer a monetary refund. It has been challenging to reach a person after countless voicemails and waiting on hold. I am eager for an email response to resolve this matter efficiently as detailing all issues via email would be too lengthy.