Travelodge Customer Service Issues

Dear Sir/Madam, I am contacting you about my recent experience at Travelodge in Dagenham, RM10 7F9. I made a reservation for a double room on Tuesday, December 3rd, for Saturday, December 7th. Upon my arrival at 11:00 AM for an early check-in, I was informed that I couldn't have the room I had booked. The reason given was an allegation by a cleaner that I had smoked in the room, which I deny. I requested evidence to clarify the accusation as I am aware of the serious consequences of such behavior in a hotel. Despite asking for a refund, I was advised to contact customer service for assistance with my refund request. Thank you, S. Rahman.

I have reservations for three rooms for a wedding in March [redacted]. One of the rooms is a family room which is okay, but unfortunately, the accessible room we booked doesn't have a walk-in shower, making it unsuitable for my 90-year-old mother who can't climb into a bath. The website is misleading as it shows a disability symbol next to the room description. We adjusted our booking so other family members can use the accessible room as a twin, but we need to cancel our room as we'll now be staying elsewhere. Even though our booking was at a saver rate, is it possible to make an exception due to our circumstances? I'd like to discuss this further with someone as I understand it's complicated. My contact number is [redacted] and I'm Mrs. J Taylor. Thank you.

I reserved three rooms, one of which was marked as accessible. However, upon further inspection, I discovered it lacks a walk-in shower crucial for my 90-year-old visually impaired mother. The website's disability logo next to the booking was misleading. I requested a refund due to this issue, but I was denied because I booked a saver rate. Additionally, I had to cancel my room to take care of my mother. I believe the situation is unfair and rigid, especially given the three-month advance booking and ample time for the room to be rebooked. I would appreciate the opportunity to discuss this matter with someone. Thank you, J T.

Hello Travelodge, I made a booking for a room yesterday, but unfortunately, I accidentally booked it at the wrong hotel. I tried calling customer service, but they were closed, leaving me with no choice but to make a new payment for the correct hotel. I have been a loyal Travelodge customer, and I understand that mistakes happen. Could you please provide me with a refund or credit note for the mistaken booking so I can use it towards my next reservation? Your assistance with this matter would be greatly appreciated. My confirmation number is [redacted].

I booked a three-night stay from December 27th to 30th, but my mother's illness prevents us from going. I used a saver rate and a hotel discount. I've tried contacting customer service with no success so far. The reservation is under Miss Kristie Dwyer with confirmation number [redacted]. Contact me at [redacted] Thank you.

Good morning, I need to make changes to my booking at Travel Lodge Greenwich on High Road near Daford Bridge in London. I had previously canceled due to an error in the event dates but now need to adjust it to the 17th of February. The booking is for a family room under Fidelis I. and Queen I. The event will take place on the 18th and 19th of February [redacted]. Please move Fidelis I.'s family room to the 19th of February as he won't be attending the event, while Queen I. and her family will occupy the room for both days. I'm aware of the additional cost and am willing to pay it. I was informed by a staff member about this today. Additionally, please also switch Queen I.'s family room to the 18th of February as initially planned. I will cover the price difference. The original booking confirmation references are [redacted] and [redacted]. Thank you for your cooperation.

I arrived on the 15th around 5:30 a.m. and inquired at the front desk about my reservation. The clerk confirmed it and mentioned the room was ready for check-in. I proceeded to pay the $77 fee, received my key card, and settled into my room before attending to my business. Upon returning around 2:33 p.m., I was asked if I was extending my stay, to which I declined, stating my booking was only for the 15th to the 16th. Surprisingly, I was informed I owed for an extra day, which was not my understanding. They insisted I pay $80 more or they would charge my Visa card. It seems there was a misunderstanding in the check-in process, and now I'm being charged incorrectly for an additional day. This situation is frustrating, as I'm essentially paying for two days when I intended to stay for just one.

I am in need of assistance regarding a recent stay at Travelodge Docklands on the 15th of December. After ordering a chicken tikka that night, I experienced sickness and diarrhea, along with sweating and a faint feeling. I reported this to an assistant manager who promised to send me an e-voucher for the inconvenience. However, when I followed up two weeks later, the manager, Marie, initially claimed I had not made a complaint before leaving, which was not true. This issue escalated to Marie sending another e-voucher, but I have yet to receive it due to a delay from the head office. I am frustrated by this lack of communication and unclear process.

I am encountering an issue with a reservation made for Patricia Gómez from March 6 to 10. The reservation was not confirmed until February 4, which is three weeks later. Due to the delay and lack of response to my inquiries, I no longer wish to keep the reservation. I believe a cancellation without charge is reasonable given the circumstances. It is frustrating to receive confirmation so late without any communication from your end. I would appreciate a swift resolution to this matter. Thank you.

My partner and I recently stayed at Travelodge, as we often do because we live in different areas. Regrettably, our room was substandard with no heating and cleanliness issues. This was disappointing as we normally rely on Travelodge for their consistent quality. After contacting customer service, they promised a full refund. However, on our next night's stay, we were allocated the same unsatisfactory room. It wasn't until the morning that we realized we were in the exact same room. I called to make a second complaint and requested a full refund for both nights since the check-in staff could only offer a discount. Despite several follow-up calls, I have yet to receive a resolution. As loyal customers who regularly stay at Travelodge, we feel overlooked given the amount we spend each month. I am seeking a prompt resolution, including a full refund for both nights and a resolution to the room's issues to prevent future occurrences. The room in question is [redacted] at Crewe Travelodge, and I can provide all necessary evidence and booking details.

I am seeking information regarding the measures being implemented to safeguard your employees from Covid-19. My daughter works in housekeeping at Travelodge and I fear she lacks adequate protection from the virus. She mentions not receiving gloves, soap, or sanitizer, which is concerning as she handles laundry without any protective gear. In these critical times, it's vital to address these issues promptly to ensure her safety while performing her duties. Some hotels have been diligent in enforcing safety protocols such as having guests handle their own laundry and trash to minimize cross-contamination. As a parent, I am deeply worried and anxious for my daughter's well-being.

I am extremely frustrated with the service I received at the Airport Road Travel Lodge. A front desk employee named Maurice was beyond unprofessional. My sister and her four young children were locked out of their room from 3 PM until 11 PM. Despite assurances from Maurice, he failed to open the door causing distress to the kids. He then demanded an apology before unlocking the door, further delaying the situation. Eventually, he involved security, and we were threatened with eviction. The whole ordeal lasted 8 hours, leaving the kids sunburned and without shoes. The lack of empathy and unnecessary demands made by Maurice were unacceptable. I am considering escalating this matter to the company's owner if necessary.

Hello, I made a booking for a double room from August 14th to 17th, [redacted] at Liverpool Lime Street. I would like to change my reservation to August 20th to 23rd, [redacted]. My original payment was made using an e-voucher with a total value of £[redacted].68, and I have a remaining balance of £75.21. The system is charging me £[redacted] to make the change, but I believe this should not be the case based on my credit of £[redacted].68 on a flexible rate. I have already contacted reservations, and they suggested reaching out to you for assistance. I am hoping to finalize the change to stay from the 20th to the 23rd of August and cancel the 14th to 17th. I appreciate your prompt response. Thank you, S.W.

I'm currently staying at a Travelodge in Great Yarmouth and I'm scheduled to check out tomorrow at noon. I have a voucher from a previous booking that I'd like to use for Thursday, July 23rd, at Great Yarmouth, but the voucher code isn't being recognized when I try to book online. Rob at Travelodge has been assisting me and has contacted Amy from customer service on my behalf to resolve this issue. The 10-digit code I have is [redacted], but it's not allowing me to book against my voucher valued at £78.98. Can someone please provide me with a valid voucher number so I can proceed to book for tomorrow night before the deadline? Thank you for your help.

I paid the deposit for a second room on August 14, [redacted], and kept paying until August 20, [redacted]. Upon checking out, I found out that the manager claimed I had already collected the deposit, even though I had not. I questioned who was working when it was returned because I never collected it. I mentioned that I would have to show my ID to collect it. I asked to review the security cameras, but was informed that the cameras didn't cover that area. Finally, after a week of waiting, it was revealed that the wrong person received my deposit. I confronted the employee who lied about it, expressing how important the money was to me as a homeless person. The manager, unhelpful and arrogant, dismissed my concerns and refused to assist, even stating that he didn't need my money. This treatment was disappointing, especially as a Diamond member, and made me question how others are treated at this hotel.

I tried to book a hotel on the Travelodge website, but it shut down during payment. On checking my online banking, I found a pending transaction for Travelodge. When I visited Travelodge to confirm my booking, they had no record of it. I contacted my bank, and they mentioned that the payment was authorized for Travelodge to take. Since I don't have a confirmed booking, the bank advised Travelodge will handle the payment. I am unsure when my money will be refunded.

I had multiple issues during my stay at this place and will not be returning. Every room we stayed in had problems, including bedbugs. The staff's response was not satisfactory, leading us to contact code enforcement. On the first night, our toilet was clogged due to a previous guest flushing a needle. After room changes, we encountered bedbugs twice. Despite checking our belongings, we still found bedbugs in the last room. The staff's lack of concern, especially the manager, was disappointing. Seeking a refund for my stay from April 6 to April 11.

I am frustrated that I cannot receive a refund or voucher following the cancellation of my Travelodge booking due to another concert cancellation. The concert was set to take place in June [redacted], shortly after the government's Covid rules were to be relaxed. The venue and organizers had to cancel the event following uncertainty with the roadmap progress. I am disappointed that I am unable to change to a different date or receive a refund, as I do not wish to stay at a busy location like Bristol amidst high Covid concerns. I feel let down by Travelodge for not offering full refunds considering the support received by the hotel industry during this time. I hope for a resolution that does not cause further frustration and anger. Thank you. Best regards, T.C.

During our recent stay at the Travelodge on [redacted] Biscayne Blvd in Miami, we encountered bed bugs in room 34. The manager, identified as Ramona, was dismissive and claimed there were no bed bugs despite our insistence. After housekeeping's inspection, she mentioned an exterminator coming on Tuesday, but why arrange for spraying on Monday if there are no bed bugs? Ramona’s attitude was rude, she even hung up on me, and their customer service was lacking. We initially considered moving to a different room but decided to check out due to the poor treatment we received. This unprofessional behavior marred the beginning of our summer vacation. We are requesting a full refund for our disappointing experience. Looking forward to a prompt response. Thank you.

I made a reservation at Travel Lodge Hobby Airport in Houston, Texas on the morning of 8/31/[redacted]. However, when I arrived around 7:00 pm the same day, the room was dirty, the door was falling off the armoire, and there were two men at the back of the property drinking. I informed the manager, Daniel, that I would not be staying and he assured me the reservation would be cancelled. To my dismay, I was still charged. I am seeking a refund as the experience was unacceptable. The overall condition of the property and the behavior of the employees, especially Daniel, was disappointing and lacking in customer service skills. - Adreian Roy