Good morning. I stayed at Travelodge Vauxhall on Sunday night as I have done many times...

GetHuman2459714's customer service issue with Travelodge (UK) from March 2019

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The issue in GetHuman2459714's own words
Good morning. I stayed at Travelodge Vauxhall on Sunday night as I have done many times previously. About *:** in the morning I was asleep but my partner went to have a cigarette. As she opened our door to leave she saw the security guard outside our door. She asked him what’s going on ? He said what room number is this. She replied *** why what is the problem? He then stated it’s nothing to do with u and walked off. She followed him to the stairs still questioning why he was outside our room and he ignored her. *She didn’t go outside she then returned to our room and woke me to tell me the security guard was just standing outside our room. I jumped up and had just put my boxers on when the door knocked. I put my jeans on then opened it. The security guard and the manager were outside the door and said someone had been smoking on the floor at the needed to check the room. My partner then stated but u just saw me going out at *:** in the morning in the cold what are u talking about. I told them to come in. The security guard then proceeded to rifle through our belonging. All our personal property. By this time I was getting upset because as the door opened if someone was smoking you would have smelt it. You wouldn’t need to go through our property to find out if someone was smoking (my partners underclothes etc) moreover we had a small dog in the room. The manager and security guard left and went to talk (I presume) around the corner. *I finished getting dressed then went down to reception with my partner to find out what was going on the manager then stated he really apologises. I was stunned. I expressed to him that if I had not come down would he not have apologised? Why did the security guard go through our things if you felt we was smoking couldn’t u detect that from being in the room. My partner was very upset at this time. I asked the security guard do u not think it’s creepy for a female to open a door and find a man standing there with no explanation? He ignored me. After that exchange in reception we went back to the room but my partner couldn’t sleep. She just wanted to leave she was so upset. It upset our dog. I’m just absolutely flabbergasted by the whole event. The way in which we were dealt with is disgusting. I am very concerned about the security you use to patrol your establishment as he is very rude and condescending. We were paying guest as should never have been treated that way especially no apology. We had to go to reception to get one
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Travelodge (UK)

Customer service issue
Reported by GetHuman2459714
Mar 12th, 2019 - 5 mons ago
I have an issue with Travelodge (UK) too
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Seen by 3 customers so far
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GetHuman2459714 started working on this issue
Mar 12th 9:38am