I am the most disgusted I could be with a hotel and their staff. Me and my partner were...

GetHuman2220691's customer service issue with Travelodge (UK) from February 2019

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The issue in GetHuman2220691's own words
I am the most disgusted I could be with a hotel and their staff. Me and my partner were harassed the whole time over a * night stay at the Canterbury Chaucer hotel. There is a girl staff member there who has mental health issues she came banging on the door so hard twice after we had been out for a smoke saying the hallway stinks that we had been smoking in the room when clearly we are on camera coming in ten minutes before! We were going back and forth to my car to smoke as we didn’t see the smoking section out the front and it was cold so thought it be warmer in the car, I do not like throwing *** ends all over the street for one you can get a fine and I equally do not like the smell of dog ends In my car so we used a pot noodle pot as a ash tray and as there wasn’t a bin on the way through that we noticed we just when finished with it put it in the bin we had made In the room, I now wish we had left it all over the pavement because these staff members are so deluded they can’t tell the difference of someone just walking in and stinking of smoke and the smell of someone coming in the room. On the final night this crazy pair of lacy staff members came knocking on the door again banging it down like they are police and tell us the downstairs hallway stinks of cannabis that we have been smoking it in the room!!!!!!!! Never heard anything like it! I told them to come in the room and still tell me that they think it was us (it was not!) she couldn’t say anything as she knew it wasn’t us! But by this point I was so fed up of the harassment I just wanted to get out of there before this crazy staff member attacked me! I then received a notice that you absolute con artist are trying to charge me £*** for something I didn’t do!! I will NOT be paying it so I suggest you look at your security camera and see us going in and out to smoke NO SMOKING WAS DONE IN THE ROOM!!!!! train your staff better and sort that aggressive crazy deluded staff member that came banging down the door!! I am beyond disgusted
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Travelodge (UK)

Customer service issue
Reported by GetHuman2220691
Feb 16th, 2019 - 8 mons ago
I have an issue with Travelodge (UK) too
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GetHuman2220691 started working on this issue
Feb 16th 10:17am