Travelocity cancelled my Freeport to Miami Flight May *,****. The cancellation cost me...
GetHuman-kdowgin's customer service issue with Travelocity from May 2019
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Travelocity cancelled my Freeport to Miami Flight May *,****. The cancellation cost me two additional hotel nights and Additional food and water. I had purchased flight protection(Itin * *************). Travelocity did not give the name of their insurance carrier nor the policy number under which I would be covered! The internet search for flight protection indicated that kind of policy covers additional hotel costs and additional food costs. Without the name of the insurance company and policy number there was no way to find out what My flight protection covered. When contracts are reviewed by the courts unclear context is resolved in favor of the contracting party that did not draft the contract...me! Your marketing scheme for flight protection is dishonest and needs to more consumer friendly.
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GetHuman-kdowgin indicated the issue is not fixed yet.
May 14th, 2019 2:20pm
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