Travelocity cancelled my Freeport to Miami Flight May *,****. The cancellation cost me...

GetHuman-kdowgin's customer service issue with Travelocity from May 2019

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The issue in GetHuman-kdowgin's own words
Travelocity cancelled my Freeport to Miami Flight May *,****. The cancellation cost me two additional hotel nights and Additional food and water. I had purchased flight protection(Itin * *************). Travelocity did not give the name of their insurance carrier nor the policy number under which I would be covered! The internet search for flight protection indicated that kind of policy covers additional hotel costs and additional food costs. Without the name of the insurance company and policy number there was no way to find out what My flight protection covered. When contracts are reviewed by the courts unclear context is resolved in favor of the contracting party that did not draft the contract...me! Your marketing scheme for flight protection is dishonest and needs to more consumer friendly.

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Travelocity

Customer service issue
Reported by GetHuman-kdowgin
May 10th, 2019 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 1646 others
0 customers following this

Timeline

GetHuman-kdowgin started working on this issue
May 10th, 2019 8:23pm
GetHuman-kdowgin indicated the issue is not fixed yet.
May 11th, 2019 12:38am
GetHuman-kdowgin indicated the issue is not fixed yet.
May 14th, 2019 2:20pm