This is an old issue. Last year I wrote a check for * home insurance policies. Trave...

GetHuman5434165's customer service issue with Travelers Insurance from November 2020

Help with my Travelers Insurance issue
The issue in GetHuman5434165's own words
This is an old issue. Last year I wrote a check for * home insurance policies. Travelers did not read the line on the check that wrote out in words the amount of the check, then started telling me that the payment for one of my houses was late. I contacted my agent and I called Travelers and eventually the issue got straightened out. My bank told me that the legal amount of the check is the amount written out in words on the second line. I think that a computer may just read the amount in numbers on the first line.

GetHuman5434165 did not yet indicate what Travelers Insurance should do to make this right.

How GetHuman5434165 fixed the problem
It would be helpful is the human or computer that records the amount of the check look at the amount written out in numbers on the first line and also the amount written out in words on the second line of the check.
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Travelers Insurance

Customer service issue
Reported by GetHuman5434165
Nov 5th, 2020 - 2 months ago
Fixed
GetHuman5434165 shared how to fix
Seen by 2 customers so far
Similar issue to 54 others
0 customers following this
Items needed
Account name
Policy number
Account address
Account phone
Email address
Last 4 of Social Security Number

Timeline

GetHuman5434165 started working on this issue
Nov 5th, 2020 12:03am
GetHuman5434165 confirmed the issue is fixed. Hooray!
Nov 5th, 2020 12:04am