Is Travelers Insurance Auto Insurance Any Good?
Travelers Insurance has a variety of pros and cons. Some reviewers say the company has good personalization options while others describe Travelers customer satisfaction scores as sub-par. Before signing up for coverage, it's a good idea to look over expert and customer reviews, then call an agent to learn more about your policy options.
If you're considering a Travelers auto insurance plan, it's a good idea to see what experts and customers think about the company's service. Here's what users and professional reviewers have to say.
Expert Reviews for Travelers Auto Insurance
Reviews for Travelers Insurance can be broken down into three categories: customer support, prices, and quality of coverage. Here's what the experts have to say.
Customer Support
Nerdwallet, a professional review website, analyzed customer satisfaction ratings for Travelers Insurance. The findings indicate a lower-than-average customer satisfaction score, potentially meaning Travelers has poor customer support. Other reviews point out the company's A+ rating with the Better Business Bureau and its average scores from various consumer watchdogs. Ultimately, Travelers Insurance appears to have an average customer support system.
Travelers Insurance Prices
Many experts describe Travelers' car insurance as affordable. WalletHub, a website dedicated to personal finance, says Travelers Insurance offers good rates and several helpful discounts.
Coverage Options
Beyond customer care and pricing, it's important to consider what's included with a Travelers auto insurance plan. Time Magazine's review of Travelers Insurance says the company offers "many types of coverage," noting that customers can "pick and choose" policy features to create a customized plan.
Customer Reviews for Travelers Auto Insurance
While expert reviews for car insurance can be helpful, it's smart to look at reviews by actual customers. Here's what customers have to say about their experience with Travelers auto insurance.
The Good: "Travelers is an excellent company." -Reviewer on Clearsurance
Many customers describe Travelers as a helpful and easy-to-use insurance company. When discussing their experience filing a claim, one reviewer says Travelers covered their roof repair costs "without hesitation." Another reviewer says Travelers has "good customer service."
The Bad: "Travelers Insurance was NOT a good experience." -Reviewer on Clearsurance
Although Travelers has many positive reviews, some customers say the company has a frustrating claims process. One reviewer on Clearsurance says, "Travelers thinks...[you're]...great until you have a claim." Another customer says their agent was kind but ultimately not very helpful when they were in the process of filing a claim.
The Final Verdict
Travelers Insurance has a mix of positive and negative reviews. Some experts say the company has lower-than-average customer satisfaction scores while others point out the company's customizable features. Many customers say Travelers offers helpful and kind agents, but some say the company has a frustrating claim process. Ultimately, it's a good idea to call Travelers Insurance to learn more about your coverage options and prices before signing up for a policy.
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