My mother took this life policy out on me and has passed. Transamerica will not accept...

GetHuman-davidsbo's customer service issue with TransAmerica from October 2018

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The issue in GetHuman-davidsbo's own words
become owner of policy. not just insured. ... My mother took this life policy out on me and has passed. Transamerica will not accept my SS* and I don't know her *. How can I get into my account ?
I'm behind on my quarterly payments because I want to cash the policy in.I have something though work.
I want my SS * accepted so I can enter my account.
customer from **********
What else would there be? I can't get in.
I have an issue with TransAmerica too
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TransAmerica

Life **********
Customer service issue
Reported by GetHuman-davidsbo
Oct 17th, 2018 - a mon ago
I have an issue with TransAmerica too
Not resolved
Seen by 6 customers so far
Similar issue to 75 others
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Timeline
GetHuman-davidsbo started working on this issue
Oct 17th 7:12pm