I bought this television a couple of days ago specifically because it allowed sound fro...

GetHuman-nutt's customer service issue with Toshiba from November 2018

1 view
531 similar
0 following
Help with my Toshiba issue
Next: our robot will wait on hold for GetHuman-nutt to get a Toshiba rep on the line!
Always use the GetHuman Phone tocall Toshiba. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-nutt's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-nutt may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-nutt's own words
I bought this television a couple of days ago specifically because it allowed sound from both the TV speakers AND the headphone jack AT THE SAME TIME. I am very deaf and the only way I can listen to the TV is through earphones. My wife is not deaf and needs to listen to the TV normally. Our last television, a Panasonic, allowed this with no problem at all. The salesman in Currys assured us that this Toshiba model allowed for this and even demonstrated it in the shop. However despite going through all the combinations of settings I can think of I have not been able to get this to work at home. Whatever I do as soon as the headphone jack is plugged in, the speaker sound cuts off.*I went back to the shop and the salesman demonstrated again (On the same model TV obviously) and it worked. I took a photograph of the screen showing all the settings that TV was using and made sure mine replicated that exactly but the problem is still the same.*The TV is absolutely useless to us unless we can solve this but Currys is of limited help beyond showing us one that does work in the way we want it to. We are pensioners and rely on our TV for all our entertainment and in all other respects find the television we chose to be first rate so I do hope you can help me solve this problem.**Many thanks,*Peter Nutt
GetHuman-nutt did not yet indicate what Toshiba should do to make this right.
I have an issue with Toshiba too
How GetHuman-nutt fixed the problem
We are waiting for GetHuman-nutt to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Toshiba's attention and get better help faster. Tap below to get started.
Having Toshiba issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nutt fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-nutt
Nov 26th, 2018 - 10 mons ago
I have an issue with Toshiba too
Not resolved
Seen by 1 customer so far
Similar issue to 531 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-nutt started working on this issue
Nov 26th, 2018 11:05am