I got a notebook (Nb***-N****W) that doesn't work (LEDs on front are on, but the screen...

GetHuman-webredm's customer service issue with Toshiba from October 2018

382 similar
0 following
Help with my Toshiba issue
First: share to improve GetHuman-webredm's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-webredm to get a Toshiba rep on the line!
Always use the GetHuman Phone tocall Toshiba. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-webredm may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-webredm's own words
I got a notebook (Nb***-N****W) that doesn't work (LEDs on front are on, but the screen is black), the motherboard is probably the problem here, so I decided to buy a new one. In my laptop there is a sticker saying that it is "*AMFG:*** KAVAA **", but I found the offer only "KAVAA **".**My question is: Can I mount the "KAVAA **" in my notebook and nothing will happen? (Are the motherboards compatible with each other?)
GetHuman-webredm did not yet indicate what Toshiba should do to make this right.
I have an issue with Toshiba too
How GetHuman-webredm fixed the problem
We are waiting for GetHuman-webredm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Toshiba's attention and get better help faster. Tap below to get started.
Having Toshiba issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Toshiba email you?
This email address isn't valid
Follow this issue
See how GetHuman-webredm fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-webredm
Oct 18th, 2018 - 3 mons ago
I have an issue with Toshiba too
Not resolved
Seen by 10 customers so far
Similar issue to 382 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-webredm started working on this issue
Oct 18th, 2018 12:10pm