How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Toshiba below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Toshiba phone number to document the phone system.
Here is how our research team describes the way the Toshiba phone system greets you: Dinabook America - Tech support for laptops, say "tech support." Warranty registration, repair status, purchase recovery media, say "information." Support on accessories or info on how to purchase, say "accessories." TV-related product repair, say "TV."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt, ignoring messages.
What are the hours and when should I call?
Toshiba operates the call center for this 800-457-7777 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 380 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Toshiba call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Toshiba phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Toshiba staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Toshiba is Sunday.The most busy day to call is Thursday, which averages 62% more phone calls by comparison.Again, this is based on a sample of 380 calls made with our AI-powered, web-based phone in the last 90 days.
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The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
People who call the Toshiba 800-457-7777 customer service line expect to get answers to their questions about Toshiba computers. Hardware issues or other concerns may keep the computer from operating smoothly. If a laptop is still under warranty but has problems, a customer might need to return it or find a local service center. In my case, I have a Toshiba computer that I purchased a few years ago, which may be considered obsolete by now. However, I called the customer service number to see if there might be upgrades like drivers that I could download to make the most of my outdated Toshiba laptop.
When I called the number, the automated response system welcomed me to Dynabook Americas. For a moment, I thought I had called the wrong number because the name “Dynabook” made me think I had reached some travel or hotel booking service. After hearing that greeting, I was inclined to hang up, but almost immediately, the voice asked me a question to help me get support from Toshiba.
The voice said if I was calling about a Dynabook laptop or accessory, say “yes,” otherwise say no. My answer was “no,” and the automated response system told me to go to the Toshiba website to get support for that brand. That was the gist of my encounter with the automated voice response system.
Since the purpose of calling the Toshiba customer service number was to get an answer to my Toshiba question, I was curious as to why I reached Dynabook. Upon looking at their website, I learned that Dynabook is now Toshiba Client Solutions Co., Ltd.
When I called this number, I expected to speak to a Toshiba expert who could answer questions to help me extend the use of my older model laptop. What I got was a referral to a website. Although I was disappointed when I could not speak with a customer service associate, I appreciated that the automated response system was straightforward in getting me to a web-based resource that may be helpful. There was no exhaustive list of prompts instructing me to press this or that number, and the system did not ask me for unnecessary personal information.
I still prefer speaking with someone who can listen intently and help me solve problems. I have learned that even when I don’t know the correct questions to ask, a knowledgeable customer service associate can usually help me solve a problem.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Toshiba
If you have time to do a bit of reading before you call Toshiba, we recommend you read over some of our problem-specific articles.
The warranty period for Toshiba products typically varies depending on the product category. Toshiba provides a standard warranty of 1 year for most of its consumer electronic products, such as laptops, tablets, and televisions. However, certain products may have extended warranty options available, which can extend the coverage period beyond 1 year. It is recommended to check the warranty documentation accompanying the specific Toshiba product or visit their official website for more detailed information on the warranty duration and any additional warranty plans offered.
Toshiba offers a hassle-free return policy for their products. If you are not satisfied with your purchase, you can return it within 30 days of the original purchase date for a full refund. The product must be in its original condition and packaging, with all original accessories and documentation. However, certain items such as software, consumables, and personalized products may not be eligible for return or refund. To initiate a return, you can contact Toshiba's customer support team or visit their website for more information on the return process. It is recommended to keep the original receipt or proof of purchase handy while returning the product.
Yes, Toshiba offers various promotions and discounts on its products. Customers can check the Toshiba website or subscribe to their newsletter to stay updated on the latest deals and discounts. They frequently run limited-time promotions and bundle offers, providing cost savings on select Toshiba products. Additionally, Toshiba may have special discounts during seasonal sales events like Black Friday and Cyber Monday. Customers are encouraged to explore the website or contact Toshiba's customer service for specific details on current promotions and discounts available for their desired products.
Click the link above to get answers to just about any Toshiba customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Toshiba is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Toshiba provides this option.
Use the link to connect with customer service through Twitter
Toshiba, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Toshiba customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Toshiba's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toshiba agent. This phone number is Toshiba's best phone number because 9,138 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-457-7777 include Technical Support, Account Access, Track a Package, Refund a Charge, Return an Order and other customer service issues. Rather than trying to call Toshiba first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Toshiba has 4 phone numbers. It's not always clear what is the best way to talk to Toshiba representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Toshiba. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Toshiba. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
